Vacant job

This is your opportunity to create fantastic customer experiences and serve as the face of our client. Read more below and apply today, as the position starts immediately!

About the Role

Academic Work is recruiting on behalf of our client for a Customer Service Representative. This is a full-time position starting immediately, initially for a period of six months with a possibility of extension.

You will be employed by Academic Work and work as a consultant at our client's premises. As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consultant offer here.

Responsibilities

As a Customer Service Representative, you are a key person in managing and developing customer relations and ensuring a high standard of service every day. In this role, you are our first point of contact for customers via both phone and email, always providing professional and helpful support. The role involves handling bookings for both domestic and/or international transport, with responsibilities including supporting customers and coordinating bookings in their booking system. Additionally, some related administrative tasks may arise, such as handling customer inquiries regarding prices and transport, system management, etc.

We are looking for someone who

• Has very good proficiency in Swedish and good proficiency in English, both spoken and written, as these are used in daily work.
• Is comfortable with data and systems.
• Has prior work experience in customer service.
• Has completed upper secondary education (high school diploma).

For this role, we highly value your personal qualities. We are looking for a service-oriented person who can maintain a high service level and handle cases efficiently, always focusing on delivering professional service. You should be communicative and able to express yourself clearly and directly. Furthermore, it is important that you are meticulous and organized, with the ability to correctly handle and register customer data and other relevant information.

A background check (extract from the criminal record register) will be conducted prior to any employment.

Other Information

We conduct ongoing selection and will remove the ad once enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are tools to identify the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.