Vacant job

Part-Time Weekend Role – Booking Coordinator / Guest Services

Stay Smart Properties – Västerås

Are you looking for a social and varied part-time job where you help guests from all over the world and work with modern booking systems?

Stay Smart Properties is now looking for a Booking Coordinator / Guest Service Associate to work weekends from our local office at Benvägen 55 in Västerås.

About the Role

As a Booking Coordinator, you are responsible for handling, responding to incoming bookings, and providing service to our guests before, during, and after their stay. This is primarily in the form of a digital reception, but also involves some contact with guests who arrive and need on-site assistance.

You will mainly work with bookings in our booking systems and emails coming through platforms such as Airbnb, Booking.com, and Expedia, as well as answering inquiries via messages, email, and phone.

Responsibilities

• Handle incoming bookings from various booking channels
• Answer questions from guests before and during their stay
• Send out check-in information
• Assist guests with simple support issues
• Manage cancellations, changes, and special requests
• Collaborate with operations and cleaning teams to ensure a great guest experience when needed
• Work within our booking and property management systems

Working Hours

• Saturdays and Sundays
• 14:00–23:00 (8h + break)
• Total of 16 hours per weekend

This role is perfect for students, those with other commitments, or anyone seeking weekend extra work.

We are looking for someone who

• Is service-oriented and enjoys helping people
• Is responsible and able to work independently
• Has good computer skills
• Communicates well in Swedish and English, both verbally and in writing
• Has strong administrative skills and can handle multiple tasks simultaneously

Preferred Qualifications

• Experience from hotels, reception, booking, or customer service
• Experience with Airbnb, Booking.com, Expedia, or similar booking systems
• Experience working in the tourism or hospitality industry

We Offer

• A flexible and developmental part-time job
• Enjoyable colleagues and a positive work environment
• The opportunity to learn modern booking and hotel systems
• An important role in a growing company within corporate housing and apartment hotels

About Stay Smart

Stay Smart Properties offers furnished corporate housing, apartment hotels, and accommodation solutions throughout Sweden. We work with both Swedish and international guests and always strive to deliver a high level of service and a seamless guest experience.

Workplace/Office: Benvägen 55, 724 80 Västerås

Employment Type: Hourly / Part-time

Start Date: According to agreement, ASAP

How to Apply

Subject line: "Weekend Booking Coordinator"

Send your CV and a short introduction of yourself. Please mention any experience from hotels, booking, or customer service, and tell us why you think this role would suit you.

We interview candidates on a rolling basis, and the position may be filled before the application deadline.