Support Technician for IT Office in Sandviken

In Sandviken, the world is always present. Here we feel at home and make each other better.

As an employee of Sandviken Municipality, you have one of Sweden's most important jobs. Therefore, it is important to us that you enjoy your work and feel that your efforts are valuable to society.

We believe that the path to achieving this is for everyone, regardless of whether they are managers or employees, to strive to make each other better. The best work is done together. Through a holistic view, collaboration, dialogue, and by leveraging our differences.

As an employer and employee, we work together for a long-term and sustainable working life. This in turn creates a successful and developing municipality.

When we make each other better – we make Sandviken Municipality better!

Our employees are a valuable asset, and we actively work to ensure everyone feels good physically and mentally. Sandviken Municipality also offers several employee benefits that promote health, including:

• fitness allowance
• health-promoting activities
• holiday exchange
• annual working hours
• extra vacation days when you turn 40 and 50
• The staff and leisure association Pulsen

About the IT Office

The IT Office is a service organization within Sandviken Municipality responsible for managing, developing, and maintaining the municipal group's IT platforms for data and telephony, with a focus on secure and sustainable solutions for operations. We are located at Sandbacka Park in modern and pleasant premises designed to promote collaboration, creativity, and a sustainable working life.

The IT Office is facing an exciting time with great opportunities. Our operations are developing, and we want to continue to stay at the forefront. Now is the opportunity to welcome someone who wants to help shape the next chapter with us.

At our IT Office, you will be able to think new thoughts, contribute ideas, and create solutions that make a difference. We value experience and knowledge – both what our current employees possess and what new perspectives can bring.

Together, we are building a workplace where tradition meets innovation!

1 position(s).

Responsibilities

The position is located within the IT Support and Business Support unit, where we work together to create a secure, cost-effective, and modern IT workplace with the user in focus. The unit consists of 11 employees who, through collaboration, knowledge sharing, and engagement, contribute to strengthening the municipality's operations.

As a Support Technician, you will become part of our Servicedesk team. Here we work closely together and in close dialogue with the municipality's various operations, where we support users in their daily lives and contribute to making their work easier and more efficient.

Servicedesk is responsible for both first- and second-line support within a broad area. This means that together we handle everything from password issues and hardware and software support to client and application support, as well as collaboration with external suppliers. Support is primarily provided on-site at our premises in Sandbacka Park.

The role includes:

• Providing user support via phone, email, remote control, and on-site in operations.
• Troubleshooting, prioritizing, and resolving incoming cases related to clients, networks, and applications.
• Working with account and permission administration, software installation, and handling communication-related problems.
• Ensuring that cases are documented correctly and in a structured manner.
• Following and contributing to the development of routines within case and incident management.
• Managing the lifecycle of IT equipment from a sustainable and efficient perspective.
• Participating in projects and development initiatives within the IT area.
• Contributing to continuous improvements by identifying and implementing development opportunities in the work.

Qualifications and Merits

Qualifications

You have at least 3 years of experience working in Servicedesk/first- and second-line support or equivalent IT tasks.

• Good knowledge of the Windows platform and M365
• Good troubleshooting skills in Windows environments and on PCs with peripheral equipment and printers
• Experience with support for mobile devices
• Experience with account management and permission administration
• Basic knowledge of networking and hardware
• Good documentation skills
• Good language skills in Swedish

In the role, you work both independently and in a team, which requires good collaboration and communication skills. Together with your colleagues, you will contribute to continuous knowledge transfer and experience sharing through dialogue, collaboration, and documentation. You are a proactive problem solver who organizes and plans your work effectively and follows existing instructions and routines. You are responsible and are attracted to working in a service profession that requires flexibility, a service mindset, and a user focus.

You are an experienced and engaged employee who puts the user first and is passionate about solving users' IT problems. You need to be an unpretentious and outgoing person who is good at listening, communicating, investigating, and documenting solutions. You are solution-oriented and also have the will and ability to help others.

As a person, you are calm, confident, meticulous, accommodating, and receptive with self-awareness.

We will place great emphasis on your personal suitability.

You must have a B driver's license.

It is meritorious if you have experience of operational work in a larger IT organization, and also meritorious if you have previously worked within municipal operations.

Employment type: Permanent position.
Duration: Permanent.

Are you curious to read more about Sandviken Municipality as an employer and what it is like to work with us? Please visit our pages Sandviken.se – Career (https://sandviken.se/naringslivocharbete/arbetekarriarisandvikenskommun.29728.html).

Want to know what it is like to live, work, and thrive in Sandviken Municipality? Maybe you are considering moving to Sandviken? We have gathered information specifically for you on our pages: Sandviken.se – Hello Sandviken (https://sandviken.se/hellosandviken).

If you have a protected identity, we ask that you do not submit your application digitally via our recruitment system. More information on how to proceed can be found at www.sandviken.se/ledigajobb (http://www.sandviken.se/ledigajobb).