Vacant job

One of our colleagues is going on parental leave, and we are now looking for their replacement. Do you thrive in a service-oriented role with varied tasks and close contact with our customers?

In this role, you will have daily direct contact with our customers and members, handling your cases with a sense of service and efficiency.

About Elon Group

Elon Group aims to be an attractive workplace. Our work environment is characterized by respect for you as an individual. All operations at Elon Group are built on diversity, inclusion, and respect for the equal value of all people. This leads to engagement, innovation, and business development. Combined with challenging and stimulating tasks, this makes Elon Group an exciting place to work. We ensure we remain an attractive employer through competence development, continuous follow-up of work efforts, good leadership, and effective communication.

Job Responsibilities

Your main tasks and areas of responsibility include:

• Handling incoming cases to Elon Customer Support
• Support for members, customers, and end consumers via email, case management system, phone, and chat
• Order administration and order placement
• Minor sales tasks and campaign information
• You also handle other common support issues such as information regarding delays, delivery updates, delivery bookings, and product questions
• E-commerce support for dealer stores and consumers
• Receiving error reports and escalation within the organization
• Store administration

For this role, you are part of a team sitting in an open-plan office within a larger group. The position is located in Örebro, and you report to the Group Manager for B2C Customer Support.

Personal Qualities and Experience

We look for candidates with a completed high school education and experience from service or customer support. You should have good knowledge of the Office package and preferably the business systems Jeeves and/or Magento. Experience from the home electronics, white goods, or transport industries, as well as the case management system ImBox, is considered a merit.

To thrive in this role, we see that you are service-oriented, positive, driven, and enjoy working with people. You have a professional demeanor and are good at presenting and communicating information. You also have a systematic work approach, are accustomed to working in different systems, and find it easy to follow instructions, templates, manuals, and established routines.

Are we the right fit for each other?

At Elon Group, we are convinced that differences contribute to an innovative environment where we together challenge boundaries and develop new knowledge and competence for the future. We cannot promise you an easy job, but what we can promise you is a group of engaged colleagues and some truly exciting challenges to tackle. You will work in a dynamic environment that offers opportunities for both professional and personal development. With us, you have the opportunity to make a difference.