Vacant job

At the service office in Helsingborg, we are approximately 22 employees belonging to the Helsingborg office area. We work with a service focus, where you and your colleagues share a common responsibility for your tasks and learning. We work actively with continuous improvements, and it is part of the role to contribute to the development of the operations.

Main Responsibilities

As a Service Officer, you provide fast and professional service by answering questions from private individuals and companies. A large part of your work involves guiding customers to use the joint agencies' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you have support from the various agencies' IT systems. In addition to introduction and training, time is set aside every day to keep you updated on news and changes affecting the service office's operations.

You may also be required to work at other service offices within the region, sometimes with short notice.

You can watch a video about the position here: Watch video (opens on Platsbanken) (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4). To view the video, please go to the job advertisement on www.statensservicecenter.se/lediga-jobb (https://www.statensservicecenter.se/lediga-jobb) and click the link in the ad text.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct contact with customers of different backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for you who have:

• A university education of at least 80 credits/120 hp, or equivalent knowledge acquired through work experience.
• Worked for at least two years within the last 5 years in a service profession where you have informed and guided customers in person.

Furthermore, you must have the following skills:

• Quickly establish contact with others in an objective and professional manner.
• Identify customer needs by asking questions and listening actively.
• Communicate verbally and in writing in Swedish.
• Communicate verbally in English.
• Adapt your working method to the varying needs of customers.
• Handle multiple customers simultaneously.
• Contribute positively to the work group's results and collaboration.

Furthermore, the following is meritorious:

• Experience of working with physical customer meetings within one of our partner agencies or another government agency.
• Previous experience as a Service Officer at Statens servicecenter.

Other

The position is permanent and full-time. We usually apply a six-month probationary period. Start date by agreement. We do not offer remote work.

This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned to wartime duties based on the needs of the total defense.

Please send your application containing a CV and a cover letter by June 21, 2026.

To ensure you receive the fairest and most accurate assessment possible, it is crucial that you state the year and month for each employment, as well as a brief description of the duties. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 27 and 28 in Helsingborg.

About Statens servicecenter

We offer you a workplace where you can contribute your skills to services that are close to citizens and agencies. Statens servicecenter is tasked with making the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other agencies. At our service offices, we provide support and guidance to private individuals and companies regarding matters concerning several agencies.

As an employee with us, you have opportunities for competence development, career development, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the operations.

As a government agency, we share a common value base with the entire civil service, the Swedish government values. This means we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient. Read more about us at www.statenssc.se (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss).

Our operations are located throughout the country. The head office is in Gävle. We are also an emergency preparedness agency within the economic security sector. Together, we are 1,500 employees. Statens servicecenter works for a discrimination-free workplace with increased diversity and gender equality. We have made our media choices for our advertisements and decline contact from media and recruitment agencies.