Vacant job

As a Customer Service Representative, you handle incoming contacts via phone, email, and chat. You assist customers with everything from billing inquiries to service activation, viewing every customer interaction as an opportunity to create value through upselling.

A key part of the role is being attuned to the customer's needs and guiding them to the right solutions. This means that, in addition to resolving the customer's issue, you work with sales in a natural and trust-building manner, always focusing on finding what suits the customer best.

You will become part of an engaged team where we support each other, share knowledge, and celebrate our successes together. We work towards both individual and shared goals, with a focus on quality in every customer meeting.

Working hours are weekdays 08:30–17:30 and 09:30–18:30. The role begins with two weeks of paid training in customer management, our products and services, as well as sales. You will receive coaching and guidance from a personal mentor throughout your journey to becoming a fully fledged Customer Service Representative!

Who are you?

In this recruitment, we place great emphasis on personal suitability. The most important thing for us is that you have genuine commitment, a positive attitude, and the desire to contribute to a good team climate. You are attentive, solution-oriented, and have a natural ability to communicate with different types of people.

We prefer that you have experience within service, sales, or customer contact, but it is not a requirement – the right attitude and willingness to learn are what make the difference.

We are looking for you who:

• have strong self-drive and curiosity, and enjoy working in a changing development environment.
• enjoy customer contact, work towards set goals, and provide high service quality.
• are experienced in using computers, write and speak Swedish fluently, and have a good command of English.
• communicate pedagogically, take responsibility, and enjoy working in a team.
• have an interest in service and sales.

Who are we?

The Sappa Group consists of several companies in the telecom industry with various business areas. You will be employed by and work with the parent company Sappa, which delivers broadband, TV, and supplementary services to satisfied customers across the country. We are one of Sweden's largest telecom companies and have been in the industry for a long time.

Our headquarters are located in bright and fresh premises in Elisedal, approximately five minutes from Korsvägen by public transport. You will join a growing company in strong expansion and surround yourself with skilled, engaged, and driven employees in a culture that breathes teamwork.

Employees are Sappa's most important resource. Together, we value high well-being and actively work for a welcoming and inclusive work climate with a clear sense of 'we'.

Application

Does this sound like something for you? Send your application and CV to [email protected]. Selection and interviews are conducted on an ongoing basis. We look forward to hearing from you!

We kindly decline all offers regarding additional advertising and recruitment assistance.