Vacant job

Are you ready to join us on this exciting journey? Ellevio is one of Sweden's largest energy companies, and together we continue to electrify Sweden. Here, you become part of a secure and vital industry of the future, while having the opportunity to make a difference, grow as an individual, and have real fun along the way! We believe in a bright and sustainable future – do you?

About the Process Developer role

The role of Process Developer is versatile and collaboration-oriented, involving close cooperation with several internal departments and functions as well as our external customer service partner. You are responsible for the "Customer Relationship Management" process, which covers the flow between the control center and customer service, as well as the information sent from the control center to customers. In your daily work, you handle both day-to-day operational issues and process development. You coordinate improvement activities and are responsible for developing and conducting training sessions, which may take place either at Ellevio's offices or at our external customer service partner's location. Travel is therefore included in the role.

You play a key role in coordinating between the control center and customer service. Here, you manage information and improvement proposals from both functions and implement the solutions that best fit the process. You also initiate your own development proposals and thrive working both independently and in collaboration with others. Additionally, you are responsible for developing and monitoring key performance indicators (KPIs) related to outages affecting our customers. Part of the role involves contributing to system development that supports the business.

Who we are looking for

As a Process Developer, we are looking for you with a strong customer focus who enjoys improving the customer experience and finding creative solutions. You plan and organize your work efficiently and have the ability to handle both daily operational questions and long-term projects. Collaboration is important to you, and you build strong relationships with both colleagues and external partners, while also being able to work independently. Your communication is clear and engaging, and you enjoy conducting training and explaining complex processes in a simple way.

We are looking for someone who has:

• Experience in customer contact, preferably from an event-driven business such as customer service, is valuable.
• The ability to independently identify and prioritize improvement initiatives.
• Experience in developing training materials and conducting training is a plus.
• Experience from electricity grid operations, especially within operations and maintenance, is an advantage.
• Fluent communication in both spoken and written Swedish.
• Experience leading improvement projects and developing key performance indicators is considered a plus.

Ellevio as an employer

At Ellevio, you have the opportunity to develop, influence, and make a real difference. We believe in curiosity, collaboration, and continuous learning – and together we work towards a bright and sustainable future. A fine proof of this is that in 2026, we were named Career Company for the sixth year in a row!

Equality, diversity, and inclusion are a natural part of everyday life here. Through initiatives like the ELLE-network (Ellevio's internal women's network) and training in collective intelligence, we create the conditions for an open and developing work climate.

Our offices are important meeting places for collaboration, innovation, and culture building. Therefore, you are expected to spend most of your working hours at the office. At the same time, we offer a flexible working approach that values a good balance in everyday life, as well as many other great benefits.

Learn more about us here

https://www.ellevio.se/link/faf5bb8630d84a659a1f9d031b548f1d.aspx (https://www.ellevio.se/link/faf5bb8630d84a659a1f9d031b548f1d.aspx)

https://www.ellevio.se/karriar/mot-vara-medarbetare/ (https://www.ellevio.se/karriar/mot-vara-medarbetare/)

https://www.ellevio.se/karriar/ellevios-rekryteringsprocess/ (https://www.ellevio.se/karriar/ellevios-rekryteringsprocess/)

Good to know about the process

Does this sound like something for you? Submit your application with a CV or LinkedIn profile by June 9th. We are conducting rolling selections, so don't wait too long.

If you have any questions, you are warmly welcome to contact the recruiting manager Barbro Ronnedahl at [email protected] (mailto:[email protected]) or our recruiter Alva Ejdsell at [email protected] (mailto:[email protected]) or by phone at 072-381 34 14.

Background checks are conducted on final candidates. If the position is classified in a security class, it means that, in accordance with the Security Protection Act (2018:585), you must undergo a security check with register control and be approved in order to receive employment.

We handle recruitment internally and therefore decline contact from external suppliers.