Vacant job

Do you thrive in a role where you take responsibility, develop, and truly make a difference? Then this might be the job for you.

Carpet Avenue is now looking for a full-time E-commerce Customer Relations Specialist for our office in Malmö.

About the Role

Here, you will become an integral part of a growing company where the customer experience is the absolute focus. Those of us who work here have helped shape the e-commerce industry since its inception. For us, customer interaction is the most crucial piece of the puzzle in the entire business – it is here that you truly learn the e-commerce ecosystem from the ground up.

The role involves varied tasks within customer service, order management, and internal coordination, where you will work daily with both incoming calls and emails from customers across Europe. You will act as a central link between customer service, the warehouse, and other departments, meaning you need to be flexible, solution-oriented, and comfortable working at a fast pace.

Since we always want to work smarter, you will also be part of our work to develop and automate our daily processes using modern systems and digital tools.

We offer a role where you have significant autonomy and a real opportunity to influence your work. For the right person, this is the perfect springboard; by mastering the customer journey and contributing to more efficient workflows, you build a solid foundation to eventually grow and develop into other roles within the company.

Responsibilities

• Handle customer inquiries via email and phone with a focus on building strong customer relationships
• Participate in developing, streamlining, and automating our internal processes and workflows
• Coordinate internally with the warehouse and other departments to ensure daily flow
• Manage returns, claims, and transport issues
• Work solution-oriented to create the best possible customer experience

We are looking for someone who

• Has a professional, business-minded, and service-oriented approach
• Is structured, detail-oriented, and responsible
• Thrives in a dynamic environment with varied tasks
• Is solution-oriented and enjoys finding smart, efficient ways to work
• Is a team player who contributes to a positive work environment

Qualifications

• Excellent proficiency in Swedish and English
• Additional language skills such as German, French, Danish, or Dutch are highly advantageous
• Good computer literacy
• For us, your attitude, personality, and drive are absolutely most important – we provide the tools and training you need on the job!

What We Offer

• A full-time position on weekdays with fixed working hours
• Pleasant premises in Malmö together with an experienced and driven team
• A unique chance to learn e-commerce from industry veterans who have been there since the beginning
• Great opportunities to eventually take on new areas of responsibility and grow into other roles within the organization
• Ongoing on-site training and a supportive work environment

About Carpet Avenue

Carpet Avenue is today one of Europe's fastest-growing e-commerce companies in the online sale of carpets. Here, you work in an international and entrepreneurial environment where a lot happens every day, and where the right person has great opportunities to develop alongside the company.

We are part of the Indexon Group, which gives us a strong community where we collaborate closely and benefit from each other's expertise. By sharing experiences and learning from one another within the group, we create the best conditions for both the company and our employees to continue developing.

Does this sound like something for you?

Apply today!