Vacant job

Do you want to work in a service-oriented role where you meet people every day and contribute to a professional and welcoming reception? Here you will have a varied job with both visitor reception, administration, and many points of contact in an organization that makes a difference for people and society. Together we get Sweden to work. Do you want to join us?

Who we are

At the office in Malmö, approximately 950 employees work within several different areas of operation and functions.

The visitor area is a central part of the operations, responsible for receiving booked visits and providing support and guidance to visitors. It is staffed on weekdays between 08:30–15:00. Working hours and staffing may vary depending on the needs of the operations.

Job Description

In the role of Service Officer, you are responsible for receiving booked visits and guiding visitors in the reception. The duties also include administrative tasks such as diary registration, mail handling, orders, and documentation, as well as ensuring that the premises are well-organized when necessary.

The work involves daily contact with both visitors and colleagues and requires a professional attitude, good structure, and the ability to handle varying tasks. This role suits you if you thrive in a service-oriented environment and can work independently while collaborating well with others.

You are the face of the agency and work in an environment focused on service, proactivity, and job satisfaction. The pace can sometimes be high, and we look for someone with a positive attitude towards change. The role requires a professional attitude and good collaboration skills.

To thrive and succeed in the role, you need to:

• have a professional and service-oriented attitude,
• be able to prioritize and structure your work,
• be flexible when tasks and needs change,
• collaborate well with others and contribute to a good work climate.

What we offer

The position is a permanent full-time employment starting with a six-month probation period. Start date: As soon as possible according to agreement. Location: Malmö.

We offer you the opportunity to work at a workplace where we value balance between work and private life. You will have access to a generous holiday agreement and the possibility of flexible hours. We also include fitness activities during working hours and a favorable fitness allowance.

As an employee of the Swedish Public Employment Service, you also have access to competence development and career opportunities within the agency. Through our work, we contribute to an inclusive and sustainable society, where you have the opportunity to make a real difference for individuals and for society as a whole.

More about working with us

Basic requirements for the position

• Completed and approved upper secondary education (attach to your application)
• At least two years of work experience
• Documented experience of working in a reception
• Basic computer skills in MS Office
• Very good communicative skills in spoken and written Swedish

Other merits for the position

• Experience of administrative work in public operations or agencies
• Experience of working in a reception or customer service with high visitor flow
• Experience of diary registration, mail handling, or document administration
• Experience of working in several digital systems simultaneously
• Experience of meeting people in different types of service situations

The government's values guide us in our daily work. As an employee, you are expected to work fairly, impartially, and with high integrity, and contribute to maintaining and strengthening trust in our agency. More about government values. You have the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee criteria. As an employee, you are expected to be:

Responsible – take responsibility for your work, collaborate, and contribute to a good work environment.

Proactive – take initiative, contribute to improvements, and handle changes.

Result-oriented – plan, follow up, and contribute to operational benefits and results.

Application

Does this sound like a job for you? Welcome to send your application by 2026-06-05.

Attach your CV where you specify year, month, and duties for each employment, as well as your approved upper secondary education. It is important that you answer the selection questions in detail and truthfully, so that we get a clear picture of your experience. If requested information is not provided, you risk being excluded from the selection. You do not need to send a cover letter.

Selection tests will be part of the recruitment process. We will keep you informed throughout the recruitment process. More about our recruitment process. If you have protected personal data, contact the recruitment partner named in the advertisement for help with submitting your application.

We work actively to be an agency free from discrimination. It is important to us that all competence is utilized, and we welcome all applicants. We view it positively if you have knowledge of any of our national minority languages.

Welcome to us – we work for a Sweden to work! Here you work on the government's mandate for a well-functioning labor market. The goal is to shorten the time in unemployment by matching job seekers with employers. Our efforts are primarily directed towards those furthest from the labor market and towards employers who are open to hiring them with the greatest need for support. We prevent incorrect payments and violations of welfare systems so that our tax funds are used effectively for their intended purpose. We collaborate with many other actors and together we find solutions that make a difference - for a Sweden to work.