Vacant job

SMD Logistics is responsible for the distribution of nicotine products in Sweden. As a neutral and reliable partner, we take clear social responsibility with the highest standards for control, traceability, and full regulatory compliance in every step of our operations.

About the role

SMD Logistics is entering a new phase and a journey of change. After having been part of Swedish Match until 2023, we are now an independent company with a strong position, good profitability, and a clear focus on growth. We are growing, which creates new opportunities for development within the company. SMD Logistics is a workplace where you will have concrete influence, significant responsibility, and an important role in shaping the company's future.

As Team Leader IT Support, you will become a key person in our internal IT team. You will have process responsibility for our important support process, and your main task will be to ensure the best possible system support for the business.

You will not have personnel responsibility, but you will lead the functional work and collaborate closely with our system specialists. You are the fixed resource and hub of the support team, ensuring that we work according to our processes. With your help, our system specialists rotate into support as needed and divide their time between support cases, projects, and development. Part of your role is to work with the IT Manager to ensure that the support team is correctly staffed at all times to provide the business with sharp and efficient support.

What we offer

• A place in a cohesive and supportive team where collaboration is the focus.
• Opportunity to grow in a dynamic role and influence our digital development.
• An organization with short decision-making paths and investments in future logistics. We have approximately 220 employees, of which 45 are office staff. The IT team is growing; with you, we will be eight people. Here you will have a role where you can both contribute and develop.

Responsibilities

In the role of Team Leader IT Support, you handle a broad range of tasks, from operational problem-solving to ensuring the structure of our delivery. You act as a bridge between the business and IT and have a special focus on optimizing our support operations. This means you will:

• Act as the fixed point in support: Provide IT support for the business's business systems and resolve cases together with the system specialists scheduled for support on that day.
• Plan staffing: Ensure that support is correctly staffed by managing the daily flow and coordinating the rotation of system specialists between support and projects.
• Drive processes: Ensure that the team follows common processes and monitor and analyze KPIs.
• Problem Solving & Analysis: Identify and investigate recurring problems in our systems and propose long-term solutions.
• Reporting: Generate statistics and decision-making materials, document system changes, and specify requirements for external suppliers.

We are looking for someone who

• Has relevant post-secondary education in IT, computer science, or equivalent work experience.
• Has extensive experience working with ERP systems and business-oriented support.
• Has experience in a coordinating role (e.g., Team Lead, Coordinator, or Incident Manager) within IT support.
• Has the ability to work with SQL tools for data management and reporting.
• Has good knowledge of BI systems and experience in creating analyses.
• Has good skills in Swedish and English, both spoken and written.

It is an advantage if you have:

• Experience with support and administration of Infor M3.
• Knowledge of ITIL or similar frameworks for IT service.

Personal qualities

To succeed in the role, you are structured and coordinating. You thrive on creating order and ensure that the team works towards common goals even though colleagues rotate between different tasks. You are analytical and proactive, motivated by investigating problems in depth. As a person, you are a humble team player with a strong sense of responsibility, always willing to help where needed, while keeping an eye on the big picture.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. Interviews will take place continuously, and the position may be filled before the application deadline. As part of the recruitment process, a background check will be conducted on the final candidate. The recruitment process includes two selection tests: a personality test and a cognitive ability test.