Vacant job

At University West (Högskolan i Skövde), we strive to offer our students and employees the opportunity to study and work in an inclusive and developing environment.

We are now looking for a case officer who will join the Exam Administration and Student Service (reception). These functions are part of the Department of Educational and Student Support, which is responsible for the majority of the University's study-administrative and student support functions.

The Exam Administration is responsible for the central coordination of all hall examinations at the University. The operations include planning, organizing, and conducting hall examinations both physically and digitally, coordinating exam invigilators, and maintaining contact with teachers and students. You are also expected to work with various processes related to hall examinations, such as information campaigns, incident investigations, practical preparations, and follow-up work in connection with hall examinations.

In Student Service, we meet students and other visitors via our physical reception, by phone, and digitally. Our ambition is to provide good treatment and professional service in all contacts. As a case officer in Student Service, you answer various study-related questions, provide information, and guide visitors to other functions if needed. The role includes being the face of the reception, processing cases in the case management system, and carrying out various information activities. You also work with, among other things, the release of public documents, and the distribution of exam and access cards.

Both operations are in an exciting journey of change where the focus is on developing working methods, digitizing, and streamlining processes. Here, you are expected to take an active role. We are looking for someone who is outgoing, curious, structured, and has an interest in the possibilities of digitization. You thrive in a driving role with many contact surfaces, parallel tasks, and projects. You are also interested in driving the operations forward together with colleagues. Additional tasks may be included in the position.

We are looking for someone who has:

• An academic degree at least at bachelor's level
• Experience and ability to perform, organize, and develop administrative work
• Good collaboration and initiative skills
• Good ability to express yourself in speech and writing in Swedish and English
• Good service skills

We will also value the following assessment criteria during employment:

• Experience from working in and coordinating front desk, reception, or similar, primarily from the higher education sector.
• Experience of exam administration within the higher education sector or equivalent.
• Good ability to plan, organize, carry out, and achieve set goals in work both independently and in a group.
• Good ability to adapt to and handle different people and situations.
• Good communication skills.
• Good ability to follow guidelines and instructions as well as adhere to fixed schedules.
• Good computer and system proficiency, for example in the Office package and case management systems.

In this employment, great importance will be attached to experience from working in front desk, reception, or similar, primarily from the higher education sector, experience of exam administration within the higher education sector or equivalent, and good ability to plan, organize, carry out, and achieve set goals in work both independently and in a group.

Employment type: This is a permanent position. The University applies a 6-month probationary period.

Scope: 100%

Application deadline: June 8, 2026

Reference number: Ref no. HS 2026/373

Start date: As agreed

Contact information: Information about the position is provided by Assistant Head of Department Elizabeth Persson. Union information is provided by Anders Johansson (Saco-S) or Maria Carlstedt (ST). All persons can be reached via the University's switchboard at 0500-44 80 00.

Application

You apply for the position via our website, www.his.se/jobb by clicking "Apply" at the bottom of the advertisement. There you can also read more about the University's recruitment process and what benefits you have as an employee with us. We welcome your application!

The following documents should be attached to your application:

• Cover letter
• CV
• Certificates/grades and other documents supporting your application