Vacant job

About the role

As a Technical Support Engineer at Åhléns, you play a central role in ensuring that our technical solutions function seamlessly from store operations to the office.

You work in a business-close role where you assist users daily, solve problems, and ensure that our system environments are stable and accessible. The role is varied and combines support, troubleshooting, and practical work with technical development and improvements.

Examples of responsibilities:

• Provide technical support to store staff and office users via phone, ticketing systems, and email
• Troubleshoot and handle incidents related to our POS systems (Storecommerce/Dynamics) as well as hardware and software
• Install, configure, and update technical equipment
• Work on-site when necessary, for example during new store openings, hardware replacements, or critical incidents
• Escalate issues to 3rd line support or external vendors
• Document solutions and contribute to an updated knowledge base
• Ensure follow-up of tickets according to SLA and high service levels

What we offer you:

We work in an environment where technology and business meet, and where we not only maintain but also develop and improve our solutions. Here, you will have the opportunity to broaden your skills in IT support, infrastructure, and retail technology in a dynamic and educational environment.

What you bring to us:

• At least 1 year of experience in 1st or 2nd line support
• Experience working in ticketing systems
• Good knowledge of Windows 10/11, Office 365, and Active Directory
• Experience troubleshooting printers, scanners, and handheld devices
• Experience with POS systems, retail technology, and networking

Meritorious qualifications:

• Experience with Zebra equipment
• Experience with Windows Server

To succeed in this role, we see that you are service-oriented and solution-focused, with a strong drive to help others and get things working.

You are communicative and pedagogical when interacting with users and have the ability to adapt your communication to the recipient. At the same time, you are structured and meticulous in your work approach.

You thrive in an environment where the pace can be fast, where you handle multiple tickets in parallel, and you are not afraid to tackle problems as they arise.

About the recruitment

This is a fixed-term position starting as soon as possible until March 2027. You will be based at our headquarters on Dalagatan 100. We prefer working in the office, but there is some flexibility available.

Selection and interviews may take place on an ongoing basis, and the position may be filled before the application deadline, so submit your application today!

With us, you become part of a passionate team driven by business acumen and entrepreneurship. We give you trust and the opportunity to grow in a developing environment. We warmly welcome you to Åhléns!