Vacant job

The Education Office (EdO) is one of the Professional Services units at the Stockholm School of Economics (SSE). We currently consist of about 58 staff members working within EdO. We function as a hub in the SSE journey. We provide and develop professional academic support for all stakeholders and students (BSc, MSc, PhD) during their time at SSE. This includes assessment, program management, scholarships, international collaborations, quality measurements, academic support, central course and exam coordination, degrees, and certificates.

What we offer you

A varied role at one of Europe's leading business schools, with ambitious students and colleagues in a dynamic academic environment. In this role, you will have close contact with students and faculty, while playing a key role in developing our Info Center to its full potential. You will work in an international environment where no two days are alike, offering you the opportunity to learn and develop. There are good opportunities for internal career development, and several of our colleagues started their careers in the Info Center.

About the role

We are looking for a proactive and service-oriented Service Specialist to join our Info Center team within the Education Office. This is an excellent opportunity for someone at the beginning of their career who enjoys working with people and wants to deliver a welcoming, professional, and high-quality service experience. Based in the Info Center, you will be the first point of contact for students and visitors, while also supporting colleagues within the Education Office to ensure smooth operations. Through your daily interactions, you will play an important role in shaping the experience and impression of the Stockholm School of Economics.

Main responsibilities:

• Provide service and support to students and visitors in our Info Center
• Handle and administer inquiries and guide customers through various channels
• Continuously update our case management system in dialogue with different units and stakeholders
• Act as the first point of contact for customers, refer students to the appropriate contacts within the organization, and issue certificates
• Collaborate with internal teams to support the needs of various departments, including assisting with projects and tasks as needed

Who we are looking for

You are a positive and engaged person who contributes to a professional atmosphere, good morale, and spreads energy in your work and interactions with others. You are proactive, detail-oriented, and thrive in a fast-paced environment.

You work well both independently and in a team, and you adapt easily to changing circumstances while handling challenging situations. You have strong communication skills, both verbal and written, with a service-oriented and professional approach. Attention to detail is crucial in this role, and you have an interest in how digital development can improve customer service.

Requirements:

• Experience in service or customer-facing roles (e.g., reception, hotel/restaurant, retail, café, or events)
• Fluency in English and Swedish, both spoken and written
• Experience with common computer programs, such as Office 365

Preferred qualifications:

• Previous experience in a similar role within higher education/university
• Experience working in environments similar to SSE Info Center or hotel reception

Conditions

This is a permanent full-time position, with an initial probationary period of six months.

We encourage you to apply as soon as possible as we review applications on an ongoing basis.

Please note that we conduct background checks on final candidates for this position.

About the Stockholm School of Economics

The Stockholm School of Economics is ranked as the top business school in the Nordic and Baltic countries and enjoys a strong international reputation. World-class research forms the foundation of our educational offering, which includes Bachelor, Master, PhD, MBA, and Executive Education programs. Through creativity and collaboration, the Stockholm School of Economics provides an environment where ambitious students and accomplished researchers meet to address contemporary challenges within business and economics, particularly those concerning sustainability, diversity, and innovation.

Apart from delivering world-class education within business and economics, SSE students are trained to be successful decision-makers and leaders of the future. Our educational mission has over the years strengthened SSE students, and you can read more about it here.

SSE is a member of the Stockholm Dual Career Network (SDCN), a collaboration between universities, research institutes, and companies in the Stockholm region. Through SDCN, partners of international recruits are offered professional support in establishing their careers in Sweden, including career coaching, networking opportunities, seminars, and access to a broad professional network. We recognize the importance of supporting accompanying partners in international relocations and are committed to facilitating a smooth transition for the whole family.

SSE is committed to a balanced gender distribution and values a variety of backgrounds and experiences among our employees. We therefore welcome all applicants regardless of their gender, ethnicity, gender identity or expression, disability, sexual orientation, age, or religion or other beliefs. We strive to have a fair and inclusive recruitment process.