Vacant job

Are you service-oriented and enjoy customer contact? Here you will work in a support role where you help entrepreneurs in their daily lives and guide customers through smart system solutions.

Fortnox is one of Sweden's leading companies in cloud-based business systems – the engine that keeps thousands of businesses running every day. At Fortnox, you will find a modern workplace in an exciting growth journey. Here you have the space to develop, be challenged, and have real fun on the path to simplifying entrepreneurship for everyone!

About the role

As a Live Agent at Fortnox, you support entrepreneurs and accounting firms in their daily work. You handle incoming inquiries via phone, chat, and email, helping customers with questions related to, among other things, supplier invoices, approval workflows, and payments.

During the initial period in the role, the focus will primarily be on phone support to ensure you have a secure start and learn the systems thoroughly. After that, you will gradually work with a broader range of channels and more complex cases.

Your responsibilities will include, but are not limited to:

• Support via phone, chat, and email
• Questions related to supplier accounting and payment flows
• Guiding customers through Fortnox's various features and services
• Administrative tasks related to customer cases
• Creating a positive customer experience in every interaction

You will become part of an engaged team with close collaboration and a strong focus on development, quality, and customer service. This role is perfect for you who enjoy customer contact and are motivated by solving problems and helping others.

This is a direct recruitment, meaning StudentConsulting manages the recruitment process, but you will be directly employed by Fortnox. The position is full-time starting June 15th, with working hours during standard office hours.

WHO WE ARE LOOKING FOR

We are looking for someone who is curious, solution-oriented, and thrives in a role with significant customer contact. You have a calm and professional demeanor and enjoy working both independently and collaboratively. You are adaptable and able to quickly adjust to new ways of working and conditions.

To succeed in this role, we would appreciate if you have:

• Experience in service, customer support, retail, sales, or another service-oriented profession
• Good communication skills in Swedish and English, both verbal and written
• Strong computer skills and the ability to quickly learn new systems
• An interest in economics and entrepreneurship

It is an advantage if you have:

• Experience with customer contact via phone
• Educational background in economics at the upper secondary or university level
• Previous experience in support work

Great importance will be placed on personal suitability, where engagement, a service mindset, and the desire to develop are highly valued.

About Fortnox:

Fortnox helps businesses start, grow, and develop. With smart technical solutions for companies and accounting firms, flexible financing, and an ecosystem of strong partnerships, Fortnox is a hub for entrepreneurship in Sweden. They are driven by the vision of a prosperous society shaped by successful businesses.

Fortnox was founded in 2001 with headquarters in Växjö. Read more at www.fortnoxgroup.com (http://www.fortnoxgroup.com).

Ready to take the next step in your career and become part of Fortnox? Submit your application today; selection and interviews are conducted on an ongoing basis. As part of the selection process, we ask you to complete the ADEPT-15 test, which is available in your profile.