Vacant job

Do you want to become excellent at customer service? Create fantastic customer experiences, work with the latest AI technology, and get the chance to develop and grow in your role? Then apply to us at Releasy!

About the role

• As a Customer Service Representative at Releasy, you will represent both Releasy and our client, Sappa, a telecom company providing broadband, TV, digital care services, and landline telephony to customers across Sweden.
• You will be the primary point of contact for customers via phone and email.
• Your main responsibilities include handling customer inquiries and resolving issues with a focus on meeting customer needs.
• You will assist with support and troubleshooting for services customers are having trouble with, such as broadband or TV.
• You will identify sales opportunities and provide solutions that add value for the customer.
• Your primary goal is to actively work towards ensuring high customer satisfaction and creating memorable experiences for our customers.

Employment type: Permanent position with a 6-month probation period.

Training: 2-week basic training combined with practical work.

Salary: Fixed monthly salary combined with a commission-based bonus.

Working hours: Monday–Friday 08:00–19:00, and 10:00–14:00 on weekends and public holidays.

Start date: According to agreement – but we would love for you to start soon.

Qualifications and skills

• High school diploma
• Fluency in Swedish, both spoken and written
• Good knowledge of English, both spoken and written
• Strong computer and system skills
• Strong communication skills
• Previous experience in customer service or sales is an advantage

We are looking for someone who is self-motivated and passionate about delivering first-class customer service. You are driven to work with clear goals and strive to achieve excellent results, with a strong motivation for upselling. You have a natural ability to anticipate problems and find practical solutions. Additionally, you handle stress well and adapt quickly to new situations in your daily work environment.

Application and process

Are you the one we are looking for? Submit your application today! Applications are processed on an ongoing basis, which means the position may be filled before the application deadline.

At Releasy, it is important that every application is handled fairly and objectively. To ensure we recruit the right employee, we use a structured recruitment process.

The process begins with screening questions to ensure that the basic requirements for the role are met. You will then receive an invitation for a background check, which you can retrieve and review before deciding whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by humans. We conduct background checks to ensure a safe and fair recruitment process. This is part of our quality work and helps us create a secure work environment for both our customers and employees.

If you progress in the process, you will be invited to tests and interviews, where we focus on evaluating your competence and potential to succeed in the role. We also conduct digital reference checks to verify previous experience and gain a broader picture of your work capacity.

If you have questions about the role, you are welcome to contact the responsible recruiter at: [email protected]

We handle our recruitment internally and kindly decline contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies within telecom, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone.

With over 40 years of experience and approximately 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – for both you and your customers.