Vacant job

Do you want to work in a role where customer relations, business, and sustainability meet – and where your skills truly make a difference?

We are now looking for a Key Customer Advisor for our Customer Service department at NG Nordic Sweden within Industrial Waste Services, located in Norrtorp, Kumla.

NG Nordic is a leading Nordic provider of circular solutions and environmental services. By converting waste into valuable resources and removing hazardous substances from the cycle, we avoid emissions, protect natural ecosystems, and increase the supply of circular materials. NG Nordic is a key part of the Nordic industrial infrastructure, generating 1.3 billion euros in revenue with a team of approximately 3,400 employees and 90 facilities.

About the role

In the role of Key Customer Advisor, you will hold a central position in our operations and play a vital role in ensuring high quality, strong customer relationships, and efficient workflows. You will be part of our Customer Service team, working closely with our contractual customers and serving as the customer's primary contact throughout the entire process – from the initial inquiry to invoicing.

This role is ideal for you if you thrive in a complex and varied daily routine where structure, analysis, and a service-oriented mindset go hand in hand.

Your main responsibilities:

• Act as the main contact and customer manager for several of our contractual customers
• Manage cases throughout the entire process – from inquiry to invoice
• Ensure correct billing and accounting
• Create and update contracts/declarations, prices, and quotes in the business system
• Handle discrepancies and actively contribute to continuous improvements of our processes
• Ensure that work instructions are kept up to date and followed
• Work in close collaboration with the sales organization and other internal functions

Who are you?

To succeed in this role, we see that you are structured, solution-oriented, and confident in taking independent responsibility. You are good at prioritizing, even when the pace is fast, and are motivated by solving complex issues in a professional and service-oriented manner.

We are looking for someone with:

• Extensive experience in system-heavy administration and good familiarity with working in multiple business systems
• Very good knowledge of the Office suite, especially Excel
• Experience in customer service, customer support, or order management
• Strong problem-solving skills and the ability to drive processes independently, as the role sometimes requires solving tasks without a ready-made manual
• Very good proficiency in Swedish and English, both spoken and written

Merits:

• Experience in waste and/or recycling management
• Experience in similar support or customer-facing roles within manufacturing or process industries
• An academic bachelor's degree, for example in industrial economics, chemistry, or another relevant technical education

Personal qualities

You are analytical, detail-oriented, and have a strong safety mindset in everything you do. You have the ability to balance structures and processes with a solution-oriented approach. At the same time, you are communicative, unpretentious, and enjoy collaborating. You are secure in your role, build trust in customer dialogues, and actively contribute to a positive work climate.

We place great emphasis on personal qualities.

Why NG Nordic?

With us, you become part of something bigger. We are driven by a clear purpose – to make a real difference for society and the future through circular solutions.

We offer you:

• A responsible and varied role in a future-oriented industry
• An organization with a strong focus on sustainability, safety, and improvement work
• Opportunities to develop together with competent and engaged colleagues
• An inclusive culture where we value differences and collaborate closely

Practical information

• Employment type: Permanent
• Location: Norrtorp, Kumla
• Work model: We apply a hybrid work model, where the role is primarily based on-site in Kumla, with the possibility of some remote work depending on tasks, business needs, and dialogue with your direct manager
• Start date: According to agreement
• Selection/interviews: Ongoing

We collaborate with several trade union organizations. For questions regarding terms or union matters, please contact our switchboard at phone number: 019-30 51 00, where you can further contact your union representative or respective organization (Unionen, Ledarna, Sveriges Ingenjörer, IF Metall).

Apply now – we look forward to getting to know you!

We want our recruitment process to be fair and inclusive. Therefore, we do not ask for photos or long cover letters. Instead, we use questions in the application process that make it easier to compare candidates and ensure fairness. We ask for gender information to promote a good gender balance in our recruitment process.