Vacant job

Experienced Service Advisor at Werksta Mölnlycke Gothenburg

Werksta Mölnlycke is looking for an engaged, experienced, and service-oriented car service advisor/customer receptionist with technical competence for their facility in Gothenburg.

You are the person at the front desk, greeting customers with a smile. You follow the customer and the car from start to finish, i.e., the customer meeting, booking, work order, ordering spare parts, workshop planning, final invoicing, follow-up, etc. In this role, you work closely with customers and the workshop to ensure efficient service processes and high customer satisfaction.

Welcome to a team where professionalism and customer focus are at the center!

Job Responsibilities

As a service advisor, you will be an important contact point for our customers. Your main tasks will include:

• Being responsible for booking services and repairs.
• Handling quote requests and insurance cases, ensuring our customers have a secure and professional experience.
• Actively and enthusiastically working to ensure our customers are satisfied with how we handle their cars.
• Offering our ancillary services to customers with a customer focus as an important part of your daily work.

Additionally, you answer the phone and maintain contact with the customer during the workshop visit to follow up and inform about what needs to be done on the car. As needed, you act as customer support and offer guidance on any technical questions.

Who are you?

We believe that you, the applicant, have:

• Previous experience working as a service advisor in a car workshop, with preference given to those with VW brand experience.
• Good experience in service-oriented and customer-focused car workshop work.
• Good computer skills, administrative ability, and thrive in a fast-paced environment.
• Ability to express yourself well in Swedish, both orally and in writing.
• Automotive technical/mechanical experience or background.
• Category B driver's license (manual transmission).
• Experience with systems such as Cabas, ELSA, and Automaster is a plus.

This is a full-time position, starting as soon as possible.

Key for this role is your drive and motivation for work. In this recruitment, great importance will be placed on your personality.

In this role, you need to enjoy working with positive engagement and energy towards the customer, even in a sometimes fast-paced environment. This requires a high level of service awareness, good communication skills, and good presence.

If you have an interest in cars, technology, and are generally curious to learn, we believe you will find it easier to get into the business and help our customers through their workshop visits in a good way.

You are also proactive, structured, positive, and flexible regarding different tasks. You also have good teamwork skills and contribute to a good atmosphere as we are a team that works closely together.

About Werksta Mölnlycke

Werksta Mölnlycke is part of the accident repair chain Werksta, a leading independent workshop chain for car accident repairs and service in the Nordic countries. We value competence, sustainability, and a good work climate. With us, you will work in a well-equipped workshop with the opportunity to grow in your professional role. Here you are offered a modern workplace with a focus on quality, safety, and collaboration.

Werksta Mölnlycke repairs all car brands. We also have the following accident authorizations at our workshop: VW, Audi, Seat, Cupra, Skoda, VW Transport, Ligier/Microcar.

Application and Contact

Does this sound interesting? We interview continuously, so send in your application as soon as possible. We welcome applicants regardless of gender and background – the most important thing is your commitment, your attention to detail, and your willingness to contribute to quality and development within Werksta.

This recruitment is handled by Fordonsakademin Sverige AB, a leading recruitment company in the automotive industry in Sweden. The contact person for this position is Pia Berlin, Key Account Manager at Fordonsakademin in Gothenburg, [email protected].

We look forward to receiving your application!

About Fordonsakademin

We are specialists in providing qualified personnel to the automotive industry. The company was founded by specialists in the automotive industry with many years of experience from workshop work. We are passionate about ensuring employers get the right person with the right competence, at the right time. We achieve this by providing services within recruitment, staffing, and education. Through our services, we contribute to raising competence in the industry.

We are part of the Arenakoncernen group, which, with its presence in over 160 locations in Sweden, is available nationwide. We believe in everyone's ability. Strong individuals lift each other. Step by step, we help employees and companies develop and become stronger – so strong that they, in turn, lift others.

Values

We are passionate about matching job seekers with companies, and our work is wholeheartedly dedicated to ensuring the entire process succeeds. We are always personal, engaged, and professional in all our assignments and meetings.