Vacant job

Are you ready to take the next step in debt collection? Then you might be the one we are looking for. On behalf of Fortnox, we are seeking someone who is passionate about the collection process and thrives in a dynamic environment. At Fortnox, you will work in a vibrant setting with your own responsibilities, where your work delivers concrete and visible results – perfect for those who like to see the impact of their efforts! Submit your application today; selection is ongoing.

About the Role

Founded in 2001, Fortnox helps businesses start, grow, and develop. With smart technical solutions for companies and accounting firms, flexible financing, and an ecosystem of strong partnerships, Fortnox is a hub for entrepreneurship in Sweden. Fortnox believes in a society shaped by successful businesses where entrepreneurship and social benefit go hand in hand. Being part of Fortnox means being part of constant change – a change where you decide how far you want to go.

On behalf of Fortnox, we are now looking for two Collection Specialists for a long-term consulting assignment with immediate start. In this role, you will be a key person in handling unpaid invoices. Therefore, we are looking for someone with a strong ability to solve problems, drive their own work, and excel at creating and maintaining good relationships.

This is a consulting assignment where you will be employed by Academic Work and work on behalf of Fortnox. We are looking for someone available to start immediately and who views the assignment long-term. You will be based at the office in Malmö, where the work will initially be performed on-site only.

For this assignment, we will conduct a background check in the form of a criminal record extract and a credit check. We therefore ask you to order a criminal record extract from the Police website immediately. Click here to order an extract.

Responsibilities

As a Collection Specialist, you will become one of the key persons at Fortnox in handling unpaid invoices. Your responsibilities will include:

• Communication and problem-solving: Be the professional link to Fortnox customers. You will communicate daily via phone, email, and mail to find solutions and drive collection cases forward.
• Drive the collection process: Manage structured claims handling and collect debts in a professional and ethical manner.
• Ensure compliance with procedures: Guarantee accurate documentation and correct follow-up of every case.

Requirements

• Several years of experience in debt collection
• Knowledge and experience in handling bankruptcies, debt restructuring, and objections, as well as making decisions regarding payment orders and enforcement
• Experience with the Aptic system
• Excellent command of Swedish, both written and spoken

Merits

• Experience, competence, and/or education in law

Personal Attributes

In this process, we will place great emphasis on your personal attributes. To succeed and thrive in this role, we believe you are a highly structured person who values quality and accuracy. You are skilled in communication and value a direct, open, and clear dialogue. Furthermore, we believe you are unpretentious and have a good ability to handle multiple tasks simultaneously in a calm and systematic manner.

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will remove the advertisement once enough candidates have reached the final stage of the recruitment process. A CV is required for application. We do not use cover letters as a selection method, so they do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are tools to identify the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.