Vacant job

Are you a structured student with an interest in digital services and world-class customer service? Do you want to take on an important role as the link between customer support and IT at Northern Europe's leading streaming service? Then we are looking for you for an exciting consulting assignment at SF Anytime!

About the role

SF Anytime is one of Northern Europe's leading film rental and purchase services, offering the widest range of content from the latest Hollywood blockbusters to niche quality films. As a consultant through us, you will play a key role in ensuring stable operations of customer support during an important transition period leading up to summer.

In the role of Customer Service Coordinator, you will act as the hub of the network. Your main task is to support the business's "second line", coordinate collaboration with SF Anytime's external partner for first-line support, and act as a bridge to the IT department for technical issues. You will work closely with several different teams, ensuring that critical cases are prioritized, documented, and resolved efficiently.

The consulting assignment is approximately 25% and runs initially until the end of June, with the possibility of extension. You will have the opportunity to adapt your work schedule to your studies/other main occupation.

What we offer

• A unique opportunity to gain insight into how a modern streaming service works "under the hood" and experience coordinating between customer service and IT.
• A merit-building part-time job at 25–30% that combines excellently with your studies.
• Great trust to independently drive cases, improve structures, and directly influence the customer experience.

Responsibilities

Your days will be varied and require both customer focus and some technical understanding. You will, among other things:

• Handle escalated cases (2nd line) requiring deeper investigation, such as technical playback errors or billing issues.
• Coordinate the dialogue between first-line support and the IT department to resolve complex problems.
• Ensure that external partners have the right decision-making basis and escalate cases according to established routines.
• Document new routines and compile simple weekly reports on volumes and backlog.

We are looking for you who

• Have an ongoing post-secondary education or another main occupation of at least 50%.
• Have previous experience in customer service or a customer-facing role (support, service, retail, or similar).
• Are technically curious and have a very good ability to quickly get up to speed with new digital systems and tools.
• Communicate fluently in both Swedish and English, both verbally and in writing, as you are expected to summarize cases professionally and clearly.

It is a merit if you have

• Experience with case management systems (ticketing systems) and knowledge bases.
• Experience with digital subscription services or streaming.

To succeed in the role, you have the following personal qualities:

• As a person, you are both self-reliant and methodical. You have good judgment and understand when a case should be escalated further and when you can make decisions yourself within given frameworks. Furthermore, you are a natural communicator who enjoys creating structure in a changing environment. You are not afraid to jump in where needed to "keep customer service flowing" and see solutions rather than problems when technical challenges arise.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will remove the ad once enough candidates have reached the final stage of the recruitment process. When applying, a CV is required. We do not use cover letters as a selection method and therefore they do not need to be attached. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant must have another main occupation of at least 50%. Examples of this include studies, another employment, own business, parental leave, or similar.