Do you want to work with communication, service, and smart solutions?

With us, you get the chance to create fantastic customer experiences, work with the latest AI technology, and develop in an environment where we support and uplift each other. Does that sound like something for you? Then you are welcome to Releasy!

As part of Releasy, you will represent Telia - one of Sweden's largest and most well-known companies in IT and telecommunications. Here you will have the opportunity to work with a strong brand and be the one who makes a difference in every customer interaction.

In the role, you will

• 🌟 Be the customer's first contact when they call in - you set the tone for their experience.
• 🎧 Help customers for real by listening, guiding, and solving problems - often directly in the conversation.
• 🚀 Actively work with sales by understanding the customer's needs and recommending smart solutions that truly improve their everyday life.
• 💜 Provide world-class service and contribute to ensuring that Telia's customers feel seen, heard, and satisfied - every time.

The practical (but important!)

• Employment type: Permanent employment with a 6-month probationary period.
• Training: Basic training combined with practical work.
• Salary: Fixed monthly salary combined with a commission-based bonus linked to your upselling.
• Working hours: Working hours are varied. Telia's opening hours are between 8 AM - 7:15 PM on weekdays and 9 AM - 5:15 PM on Saturdays.
• Start: Training begins on 7/5, which is also the start date for employment.

What makes the job extra good

• Security from day one - You get a stable employment with a collective agreement, good conditions, and occupational pension.
• Many development opportunities - We have a clear career ladder, internal training, and opportunities to grow.
• Benefits that make you feel good - Wellness grants and other benefits that help you maintain your energy, both at work and in your free time.
• Borlänge - Here you work in a modern environment with ping pong tables, iced coffee machines, and a large staff area for hanging out and breaks. Plus: magical views from the top floor and a great terrace for sunny days!

Is this you?

• Have a high school diploma
• Have very good knowledge of Swedish, both spoken and written, and feel comfortable in English as well.
• Have good technical skills - you can switch between programs and learn new systems and tools quickly.
• Are communicative and solution-oriented - You enjoy talking to people, solving problems, and finding smart ways forward.
• Have experience in service and sales - But it's a plus, not a must! If you have the right attitude, we will teach you the rest.

We are looking for someone who enjoys working towards clear goals and gets energy from making a difference for customers. You are curious and like it when a lot is happening around you. Working with upselling feels motivating to you, as you see it as a natural part of a good customer meeting - not as a requirement, but as a way to create even more satisfied customers. Here you will have the chance to develop quickly, grow in the role, and sharpen your skills in both service and sales.

We make it easy to apply – apply without a CV!

At Releasy, we believe that recruitment should be both simple and fair. Therefore, we no longer ask you to submit a CV or cover letter as the first step when applying for a job with us in customer service. Instead, we use a few short selection questions to get to know you and understand how you would thrive in the role - much smoother, right?

If you proceed in the process, a background check will first be conducted. You will have access to the information before you choose whether to share it with us - an important step in creating a safe working environment for both our employees and our customers. After that, you will be invited to interviews, and the process will be complemented with relevant tests and digital reference checks. This way, you have the opportunity to showcase your work style and strengths in practice, while we ensure a more objective and fair recruitment process where all candidates are assessed on the same basis.

We look forward to learning more about you! Submit your application today – we handle applications on an ongoing basis, and the position may be filled before the application deadline.

If you have any questions about the position, please contact me at [email protected] (mailto:[email protected]). We handle recruitment internally and kindly ask for no contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies in telecommunications, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels - from social media, chat, and email to phone and sales.

With over 40 years of experience and around 1500 employees in Sweden, Norway, Finland, and Spain, we have built up deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, allows us to deliver solutions that create value - both for you and your customers.