Vacant job

Do you thrive in a role where you are a central point between users, colleagues, and various IT functions? Do you have a strong interest in IT and enjoy working solution-oriented with others? Then this could be the right role for you.

About the position

Itsam is a municipal association responsible for IT operations for several municipalities. Here, an engaged team with broad expertise in IT operations and user support works in an environment where collaboration, dialogue, and knowledge sharing are central.

In the role of second line support technician, you will be an important part of the support chain and act as a spider in the web between users, first line, and other technical functions. You will handle cases that require both technical understanding and good communication, driving the work forward in close collaboration with colleagues and users.

You will contribute with your system understanding, support in troubleshooting, and act as a sounding board in IT-related questions, while also helping to develop working methods and processes.

You will be offered

• A technically developing role with significant personal responsibility
• The opportunity to work in an environment with broad expertise and varied cases
• A team with strong cohesion and knowledge exchange
• Flexibility and the possibility of some remote work

Responsibilities

• Case management, in-depth basic troubleshooting.
• Access management
• In-depth troubleshooting for clients, software, and application management

We are looking for someone who

• Has previously worked in first line or second line support and has experience with:
• Office 365 / Google Workspace
• Active Directory & access management.
• Windows 10/11
• Client hardware
• ITIL
• Communicates fluently in Swedish and English

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. We do not use cover letters as a selection method, so they do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.