Case Officer for the Customs Agency's Revenue Department in Malmö

Do you want to work in an agency that makes a difference in society and have meaningful and interesting tasks within trade and customs management? If so, the Swedish Customs is for you.

The operational activities of the Swedish Customs are divided into four departments: control, revenue, intelligence, and customs crime. The Revenue Department has a broad mandate within the three operational areas of permits, post-control, and revenue monitoring. The operational work of the Revenue Department is carried out within four units (South, West, East, and North) with flexible groups working on the entire department's mission but specialized according to the needs of the operations.

We are now looking for case officers for the Revenue Department in the southern area with the workplace in Malmö.

About the position

The work as a permit case officer within the Revenue Department is varied. The operations are largely demand-driven, hence there is a great need for flexibility from the case officer to switch between different tasks.

The tasks of the permit operations mainly involve reviewing, investigating, and assessing permit applications but also monitoring already issued permits with their obligations. The work as a case officer involves a lot of contact via our case management systems and phone/email with freight forwarders, companies, and other authorities. Some tasks also include company visits. As a case officer, you work both independently and in a team.

The case management entails constantly new questions and situations, which means that you as a case officer need to be both flexible and problem-solving. It is also part of the case officer's job to develop and revise internal routines and improve working methods. The case management is performed in several systems.

The working hours are Monday to Friday from 8:00 AM to 4:30 PM.

Are you the one we are looking for?

We are looking for someone who has:

• Post-secondary education in social sciences, freight/logistics, law, economics, or other relevant education for the position which the employer assesses as equivalent or at least three years of work experience from customs-related activities
• At least two years of documented experience in qualified case management, including interpreting legislation
• Experience in independently driving, investigating, assessing, and writing decisions
• Experience in compiling and interpreting large amounts of information
• Good knowledge of the Office suite (Word, Excel, PowerPoint, etc.)
• Very good ability to collaborate
• Good ability to express yourself verbally and in writing in Swedish and English
• Swedish driver's license, class B for passenger car

It is meritorious if you have:

• Good knowledge of Customs
• Work experience in logistics, freight forwarding, or international trade
• Experience in customer service and support
• Interest in development issues within the operational area

Personal qualities

As a person, you are analytical, meticulous, and responsible. You can independently operate within a given framework and are not afraid to take your own initiatives. Since the work requires contact with companies/freight forwarders and dialogue with colleagues and other parts of the organization, we want you to be receptive, service-oriented, and have an easy time collaborating with your surroundings. You are used to handling large workloads, prioritizing the essential, solving problems, and formulating decisions with good quality.

As an employee at the Swedish Customs, you are professional and work according to our core values: responsibility, holistic view, and innovation.

We place great emphasis on personal suitability.

We offer you

By working at the Swedish Customs, you have an important job where you contribute to a safe and secure society. We highly value well-being and learning from each other, and we strive for you as an employee with us to have a good balance between work and leisure. With us, you will receive secure employment conditions, and our benefits include wellness grants, subsidized medications, and good vacation and pension conditions.

Other

Reference number: TV-2026-06820.

Workplace: Malmö.

The employment is a permanent position and begins with a 6-month probationary period, and individual salary setting applies.

Start date: September 14, 2026.

To be considered for employment at the Swedish Customs, you must meet high standards regarding security and confidentiality awareness, suitability, and compliance with applicable laws. This means that you stand up for democratic values and the state values that apply to the operations of the Swedish Customs. Before a decision on employment, you will undergo a drug test. The Swedish Customs is a total defense authority, and upon employment, you may be placed in the Swedish Customs in a wartime situation.

The Swedish Customs values the qualities that are added to the operations by having a balanced gender distribution and ethnic diversity.

For more information and application

Inquiries about the position can be made by group manager Mohamed Ali Hassen, 040-661 34 19, and deputy manager Petra Arvidsson, 040-661 31 87. To speak with an existing case officer, contact Ellinor Ekholm, 040-661 34 76. For questions about the recruitment process, you can call the Swedish Customs PA support at 060-67 25 85. Union representatives are for OFR-P/TULL-KUST, Sandra Sånesson, 040-661 29 96, and for Saco-S, Lena Edehag, 08-456 58 68.

Your application, along with a personal letter and CV/resume, must be submitted to the Swedish Customs no later than April 14. You apply via the electronic application form below.

We kindly ask for no contact with staffing and recruitment companies or advertisers of job postings.

The Swedish Customs is a government agency that controls the flow of goods across Sweden's borders. With the vision that only approved goods should pass the border, we prevent illegal goods from entering the country and contribute to a safer society. We simplify trade with other countries and lay the foundation for increased growth and competition on equal terms. The Swedish Customs, founded in 1636, currently has about 2,700 employees and is led by the Director General of Customs, Johan Norrman.