Vacant job

Section for Support through Visits, Administrative Department

If you want to work with support and assist our users at the Government Offices of Sweden with personal service, this is the role for you.

The Government Offices' Contact Center is a hub for the Administrative Department, and we represent them in contact with ministries, embassies, and consulates around the world. The Contact Center consists of three sections: Response Service and Information Supply, Phone Support, and Support through Visits.

You will work with support tasks in the section for support through visits, where we are the core of the Administrative Department's coordinated deliveries. We are a section with about 25 colleagues working together to support our users with various services, such as changes in IT accounts, hardware installation, and staffing changes that generate changes in equipment, placement in premises or organization, telephony solutions, permissions, access, and support for our IT products.

Your Workday. Sweden's Tomorrow.

Your main tasks involve providing support and service to users regarding IT equipment such as computers, mobile phones, and smart cards.

You will register, complete, prioritize, and follow up on cases that come into the Contact Center. The work also involves performing initial simple troubleshooting and guiding users on how to use equipment and digital tools in their work. You will work systematically in a case management system and continuously document the actions taken. The work is conducted at a fast pace with many parallel cases and contact points.

Read more about our operations at www.regeringen.se (http://www.regeringen.se).

Your Background

You have a high school education and experience in service work where personal service has been a central part of the role. You have experience working in a support function or another service-oriented role where you have assisted users through personal meetings or email.

You have a good general understanding of IT and feel confident in helping users with basic functions in mobile phones, tablets, and laptops. You have experience working in case management systems and documenting cases. You express yourself well in both Swedish and English, both verbally and in writing.

Experience in customer support is an advantage. Experience working with Apple products and iOS is also advantageous.

It is also advantageous if you have worked in environments with many simultaneous cases, a fast pace, and clear deadlines. Relevant skills in MS Office and a basic understanding of how mobile devices are managed in organizations, for example, through Mobile Device Management, are also advantageous. Basic knowledge of networks, printers, or user accounts in directory services can also be beneficial.

Your Qualities

The employee criteria of the Government Offices are wholeness, development, results. Everyone working at the Government Offices needs to have a holistic view and collaborate for the best of the organization. You are expected to contribute your perspective and expertise and be open to others. You bring ideas and new approaches to improve and develop the organization and your own skills. You are results-oriented in your actions and adapt when needs and directions change. You can work constructively to find solutions where conflicting interests are involved. Additionally, we appreciate if you are calm, stable, and controlled in stressful or pressured situations.

You are secure, stable, and have good self-awareness as well as the ability to distinguish between the professional and the personal. You take initiative, work independently, and take responsibility for your tasks. You are flexible and easily adapt to changing conditions and see opportunities in change.

You work systematically, are meticulous and stress-resistant, and thrive in a fast-paced work environment. You are service-oriented, have good collaboration skills, and communicate in a responsive and pedagogical manner, tailored to the recipient's needs.

Read more at Employee and Leadership at the Government Offices - Government.se (http://www.regeringen.se)

Other

You have a natural interest in technological development and monitoring of the external environment, as well as a desire to broaden your areas of expertise to support other support groups within the unit when needed.

A security clearance will be conducted before a decision on employment is made.

The position is a permanent employment with a six-month probationary period. Start date according to agreement.

Are You Interested?

If you want to know more about the job and what we offer, contact Mimi Horneman. You are also welcome to contact recruitment specialist Daniel Leiva. Union contacts are Johan Strokirk for Saco and Jan Wahlström for ST. You can reach them through the Government Offices' switchboard at 08-405 10 00. We welcome calls from those interested in the job, but we decline calls from those selling ads and recruitment services.

Welcome to register your application in our recruitment tool by April 1, 2026.

The mission of the Government Offices is to support the government in its work to govern Sweden and realize its policies. Here, 4,800 people work, of which 600 are abroad. The Government Offices welcomes applicants with diverse backgrounds and experiences. We see gender equality and diversity as strengths and assets, and we actively work to be a workplace free from discrimination. The Administrative Department is responsible for cross-agency issues such as change and renewal work, finance, employer issues, competence supply, communication, security, IT, libraries, archives, and registration, as well as for the common service in the Government Offices.