Vacant job

Seize the opportunity this spring and summer to gain valuable experience at a central cog in the Swedish transport and logistics flow. The start is immediate, so make sure to submit your application today!

About the position

We are now looking for engaged and service-oriented employees for the role of Customer Coordinator, to strengthen our client during the spring and summer. Here you and your colleagues are the spiders in the web for complex transport flows and serve as the primary contact point for customers. You are responsible for delivering a high-quality experience throughout the customer journey – from order placement to follow-up.

The work involves managing the administrative and operational flow around transport. You will work in an environment where conditions can change rapidly, requiring you to remain calm and prioritize when disruptions occur.

Responsibilities

• Be the primary contact for the customer in operational matters
• Answer customer inquiries regarding capacity, transport, quality, and follow-up
• Carry out and coordinate order placement, freight documents, and contract administration.
• Book and monitor transports
• Notify customers of deviations and arrivals of transports
• Communicate internally and externally regarding deviations, disruptions, and status

We are looking for you who

• Have experience in customer service and administration
• Have good computer and system skills
• Have excellent knowledge of Swedish and English, both spoken and written

It is an advantage if you have:

• Experience working in Excel and Outlook
• Knowledge of SAP or similar business systems
• Experience from the logistics industry

To succeed in the role, you have the following personal qualities:

• Communicative precision: You can express yourself clearly and professionally in both speech and writing, with particularly high accuracy in the information you convey to the customer.
• Calm under pressure: As a stress-tolerant person, you maintain your focus even in environments where conditions change rapidly, such as during traffic disruptions or delays.
• Structured multitasking: You have the ability to work methodically even when many tasks occur simultaneously, and you are comfortable quickly switching between several different systems at once.
• Responsible and curious: You take ownership of the customer journey and quickly familiarize yourself with new flows and systems.

Additional information:

• Location: Hallsberg
• Start: Immediate
• Extent: Full-time during spring and summer until August 31
• Working hours:-Daytimeor-Shift work daytime+evening+weekend, scheduled between 06:00-21:15or-Night shift, scheduled between 20:30-06:30
• The position requires a background check from the criminal record register

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. We do not use a cover letter as a selection method, so it does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.