Operations Manager for Digital Support

Do you want to lead and develop digital support in a socially important organization?

The Social Administration in Järfälla Municipality is in an exciting development phase where digitalization, quality, and operational development are in focus. We are now looking for an Operations Manager who wants to take strategic and operational responsibility for ensuring that our operational systems create real benefits – for the organization and for the residents of Järfälla.

This is the role for you who want to combine management, project leadership, and operational development in a complex and meaningful context.

RESPONSIBILITIES

As the Operations Manager, you will be the representative of the organization in matters concerning system support and digital development. You are responsible for ensuring that our systems are developed in a structured, needs-driven manner with clear operational benefits.

You will lead and drive the management work forward while initiating and project-managing development efforts from needs analysis to implementation and follow-up.

Your role includes:

• Ensuring that system support aligns with the organization’s processes and goals
• Driving and project-managing development and improvement initiatives
• Planning, prioritizing, and following up on management activities
• Identifying and analyzing the organization’s development needs
• Translating needs into requirements and actionable activities
• Coordinating collaboration between operations, IT, and suppliers
• Ensuring anchoring and effective change management during implementations and releases
• Having overall responsibility for structure, progress, and quality in management and development work.

Examples of Responsibilities

• Leading and coordinating the organization’s system management
• Initiating and driving projects related to digital development
• Prioritizing efforts based on operational benefits and strategic goals
• Developing methods, processes, and utilization of system support
• Following up on effects and ensuring continuous improvement
• Leading a network of super users and key personnel

You will be a key person in translating the organization’s needs into concrete, sustainable, and long-term development.

QUALIFICATIONS

We are looking for someone who

• Has a relevant university degree or equivalent experience
• Has experience in system management, project leadership, or operational development
• Is accustomed to leading development initiatives in complex organizations
• Understands how digital solutions impact work methods, quality, and efficiency
• Is confident in driving issues from analysis to decision and implementation
• Experience in social services or other public sector work is a merit.

Who are you?

You are a structured and driven leader who creates engagement and clarity. You have the ability to:

• See the big picture while managing details
• Create structure in complex contexts
• Communicate clearly and pedagogically
• Build relationships and collaborate across organizational boundaries
• Prioritize and make decisions with the organization’s best interests in mind
• Thrive in a role where you can combine strategic responsibility with operational execution.

Why choose us

With us, you will get:

• A socially important mission with a direct impact on residents' everyday lives
• A significant opportunity to influence and develop digital work methods
• Engaged colleagues and professional collaborations
• An organization with high ambitions in digital development
• Secure employment and long-term prospects

This is a role for you who want to make a real difference by leading and developing the organization’s digital support forward.

Warm welcome with your application!

OTHER

Järfälla has the most exciting geographical location in northern Stockholm and is growing rapidly. We offer a workplace with great variety, good development opportunities, and work according to the vision Järfälla for everyone moving forward. Read more about what it is like to work with us at the link below!

Järfälla Municipality works with a competency-based recruitment process for unbiased recruitment. We in the Social Administration work together regardless of gender, gender identity or expression, sexual orientation, ethnic background, religion, disability, and age. Differences enrich and enable development for everyone moving forward!

We conduct limited background checks for final candidates in this recruitment process. In this recruitment, all applicants are considered potential final candidates. Background checks are only conducted to the extent relevant to the position. We collect verbal and written consent. For more information on how we work with background checks, see www.jarfalla.se/background-checks

We kindly decline all offers of advertising and recruitment assistance in connection with this advertisement.