Vacant job

Company Description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the United Kingdom. Within the Vattenfall Group, there are approximately 21,000 employees. We have electrified industries, delivered energy to homes, and transformed lives through innovation for over a hundred years. We now want to enable fossil-free living and drive the transition to a sustainable energy system.

Vattenfall Eldistribution AB distributes electricity to households, businesses, and communities – around the clock, year-round. Our electricity grid is over 12,000 kilometers long, and we supply electricity to nearly 900,000 customers. We build, operate, maintain, and invest in our electricity grid to ensure reliable delivery for our customers. Read more about us at https://www.vattenfalleldistribution.se/om-oss/ (https://www.vattenfalleldistribution.se/om-oss/)

About the Role

Do you want to drive user-centered development of our digital channels?

The CX & Digital Channels department is tasked with being at the forefront of customer experience and customer interaction. The CX team supports with customer insights, and together with product development, we continuously deliver improved digital channels. We are responsible for creating a cohesive customer experience across all our digital touchpoints. As a Senior UX Designer, you will be a strategic and operational partner to product owners, development teams, and service designers. You will be responsible for structure, methods, and workflows within UX and ensure that our products are based on real customer needs, clear flows, and consistent information architecture.

You will coordinate UX work across team boundaries, acting as a natural liaison between insights and development. You will ensure that design decisions are well-founded, consistent, and follow through on implementation goals in close collaboration with the development team.

Your main responsibilities:

• Take responsibility for the entire design process, from customer insights and concept development to wireframes, UI components, and finally finished design and implementation on the web.
• Define information architecture, user flows, and interaction principles
• Lead UX activities such as workshops, needs analysis, and concept development
• Support and onboard service designers in their UX-related work
• Ensure that our digital services meet accessibility requirements and good UX practices
• Collaborate closely with product owners, developers, and other designers in daily work

Requirements

We would like you to have:

• At least 7 years of experience in UX work in larger organizations or complex environments
• Experience working with information architecture, user flows, and interaction design
• Good understanding of accessibility (WCAG, EAA) and how it affects UX decisions
• Ability to translate insights into concrete requirements, concepts, and prototypes
• Experience working closely with product owners, development teams, and service designers
• Experience leading UX work, choosing methods, structuring, and facilitating workshops and design processes
• Strong communication skills and experience presenting solutions to various target groups
• Very good knowledge of Swedish, both spoken and written, as the role involves frequent internal and external communication and working with digital products aimed at a Swedish audience.

Preferred:

• Experience in service design or structured customer journey work

As a person, you are analytical, driven, and structured. You motivate others and naturally take responsibility for creating direction and keeping the work together. You are solution-oriented and easily switch between the big picture and details, and you are equally comfortable working independently as contributing operationally in the design process. You ensure that the work moves forward, gathers the team around common goals, and ensures that solutions are delivered with high quality.

Additional Information

At Vattenfall, we value being active, positive, open, and safety-conscious. We seek employees who share our vision and can contribute to strengthening our corporate culture. We are convinced that diversity contributes to building a more profitable and attractive company and strive to be good role models in terms of diversity. Vattenfall actively works to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender identity, religion/belief, sexual orientation, or disability. Read more about how we work with diversity and inclusion here.

We also offer a range of other employee benefits such as reduced working hours, favorable pension agreements, parental leave supplements, and more. We operate under a hybrid model with both office presence and the possibility of remote work. Read more about our benefits here.

Location

Stockholm, Solna

For more information about the position, contact the hiring manager Zandra Salomonsson, [email protected] (mailto:[email protected]). For questions about the recruitment process, contact recruiter Anna Uppström, [email protected] (mailto:[email protected])

Union representatives for this position are Christian Ericsson, Ledarna, Anne-Marie Sjöbohm, Akademikerna, Jan-Olof Eriksson, Unionen, Ulf Tengman, SEKO. All contact persons can be reached through Vattenfall's switchboard at 08-739 50 00.

Welcome with your application by March 22.

Selection and interviews will take place after the application deadline. We only accept applications via our website. We do not accept cover letters in the application. You can apply quickly and easily by answering selection questions and attaching your CV.

At Vattenfall, we value being active, positive, open, and safety-conscious. We seek employees who share our vision and can contribute to strengthening our corporate culture. We are convinced that diversity contributes to building a more profitable and attractive company and strive to be good role models in terms of diversity. Vattenfall actively works to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender identity, religion/belief, sexual orientation, or disability. Read more about how we work with diversity and inclusion here.