Vacant job

Ordna Bolån is an independent mortgage broker that helps customers compare and negotiate mortgages to obtain better terms. Through digital solutions, strong bank relationships, and personal advice, we make the mortgage market more transparent and competitive. We are in an exciting growth phase and are constantly developing new ways of working to create even greater customer value.

Do you want to combine sales, customer dialogue, and business development in one role? Do you thrive in an environment where structure, pace, and results go hand in hand? Then you might be the one we are looking for.

About the role

As a Customer Specialist, you will have a central and business-oriented role within mortgages, personal loans, and insurance. You will be the first contact for customers who have shown interest in our services and are responsible for creating a professional, structured, and value-adding customer experience.

You will:

• Proactively contact and follow up with interested customers

• Qualify leads and identify business opportunities

• Work systematically with documentation and follow-up in our systems

• Contribute results, insights, and improvement suggestions to the team

The role is clearly goal-oriented, and you will work systematically towards set key figures with a focus on quality, pace, and business results.

About you

We are looking for someone with experience in a customer-facing role where the phone has been one of your main tools. You are comfortable with proactive contact and motivated by working towards clear goals.

We believe you:

• Have experience in sales, appointment booking, or a similar role

• Are fluent in Swedish and English (additional languages are a plus)

• Have experience from banking, finance, or loan brokerage (preferred)

To thrive in this role, you are structured, meticulous, and comfortable working in various systems. You have good administrative skills and ensure that documentation and follow-up are of high quality.

At the same time, you are communicative and attentive – you adapt your message, build trust, and create good relationships with both customers and colleagues.

What we offer At Ordna Bolån, you will be part of a close-knit team in an open, unpretentious, and supportive environment. Here, we encourage initiative and give you the space to influence both your role and the company's development.

We are an ambitious group driven to make a difference. We work closely with our customers, have fun together, and share a strong desire to grow – both as individuals and as a company.

You will find us in fresh, newly renovated premises at Rehnsgatan 11 in Stockholm, together with Svensk Fastighetsförmedling.

About Ordna Bolån Since its inception in 2021, Ordna Bolån has simplified the mortgage process for borrowers and lenders and handled mortgage applications worth billions. We offer a modern technical platform and knowledgeable employees who together create a service we are proud of.

Ordna Bolån is part of Korall Group, which, with brands like Svensk Fastighetsförmedling and House:ID, simplifies and inspires in all phases of the housing life.