Vacant job

About the job

We are looking for a dedicated Technical Support Specialist for our Global Service team. In this role you will have responsibility for delivering exceptional levels of customer service to appointed customers regarding installations, commissioning and trouble shooting of energy storage solutions. You will also help build and improve knowledge database and work with process and routine improvements to ensure same service level globally. You will also act as senior interface between our 1st line regional tech support and R&D. This is a permanent full-time position with a placement in Stockholm.

Responsibilities:

• Handle customer request such as Technical Support, Claims, Data monitoring and Installation support of Polariums energy storage solutions.
• Work with process and routine improvements to ensure same service level globally
• Build and improve Knowledge Database
• Service Request management for appointed customers
• Interface with Internal Stakeholders for driving the customer claim process
• Be a key part of Global Technical Support, Ensure SLA are met
• From time to time take part in installation and commissioning of our systems.
• Perform service and trouble shooting on site.

Qualifications and experience

We see that you are a highly driven and pro-active person with a passion for customer service, who constantly seeks new knowledge within the area. You have relevant experience from similar positions, and you are able to work in a structured, organized, and collaborative manner whilst prioritizing based on the importance/impact to the company, and of course you are a great team player.

You have:

• B.Sc or M.Sc in, Energy Systems, Electrical Engineering, Electric Power or equivalent.
• Experience from working in a product company in a B2B Technical Support role preferable within Electrical Industry.
• It would be a strong merit if you have experience working with lithium batteries, Power generation from for ex Wind, Solar, BESS, Data center deployments or similar volume services project environments.
• Excellent logical and technical troubleshooting skills
• Experience from working with international customers.
• Driving license, to be able to visit customer installations
• Experience in Customer ticketing system, such as JIRA, Salesforce, Service Desk or a similar system.
• Excellent communication skills in English. Other languages are a bonus, Swedish, Arabic, French, or other.