Vacant job

Customer Service Representative Cargo Booking

Ressel Rederi AB is a Swedish, family-owned shipping company with over 20 years of experience in sea transport.

At Ressel Rederi, we are more than just a company – we are a family. We value personal relationships and the honesty, willingness, and respect that permeate everything we do. Our operations are characterized by a big heart for both our customers and our employees, where sustainability and environmental awareness are always at the center. Our business is marked by customer-oriented service, practical logistics understanding, and a great love for ships. We place great importance on creating a caring work environment where our employees thrive and develop.

We are looking for you who share our values and want to contribute to our family-like work environment, where we together make it possible for people to be active and live in the archipelago.

We are now looking for a customer service representative for our cargo booking for seasonal work during June–August.

About the role

In this role, you are the spider in the web between customers, suppliers, ships, and terminal operations. You have a central function in our daily operations together with two wonderful colleagues in customer service and are often the person who ensures that things actually happen – even when conditions change rapidly.

You will work with:

-Cargo booking via phone and online in the system “Opter”

-Daily contact with customers, suppliers, ships, and personnel in transshipment/terminal

-Planning, coordination, and follow-up of transports

-Problem-solving in case of changes, delays, and urgent situations

We transport goods between Arholma in the north and Landsort in the south, which means you will work with real logistics, infrastructure, and flows.

You will thrive with us if you:

-Enjoy working in a service profession where primarily verbal customer contact is a central part of everyday life

-Are motivated by solving problems and handling situations that can change quickly

-Find it easy to prioritize and keep many balls in the air at the same time

-Are flexible, unpretentious, and see collaboration as a natural part of the work

-Thrive in a fast-paced environment and in a role where your work has a direct impact on the business

This is a seasonal job for you who enjoy service professions and are motivated by solving problems, helping people, and keeping many threads going at the same time.

Who we are looking for

We are looking for you who:

-Master Swedish fully in speech and writing as well as English in speech

-Are computer literate and find it easy to familiarize yourself with new systems

-Are confident and clear on the phone and enjoy customer contact

-Are flexible, unpretentious, and can quickly rethink when conditions change

-Take personal responsibility, get yourself to work, and get things done

We believe that you already have some work experience and have experience in service professions from before.

The phone is your primary working tool, which means that a clear and professional speaking style is of great importance in this recruitment.

Experience in logistics, transport, or booking systems is an advantage but not a requirement – the right attitude is the most important.

Practical information

Employment form: Fixed-term employment, full-time

Salary: We apply individual and differentiated salary setting

Period: June 1 – August 28 (vacation cannot be taken during this period)

Working hours: Fixed working hours Monday–Friday 07:30–16:30, 1 hour lunch between 11:00-12:00

Workplace: Albyberg Business Park, Österhaninge where we sit in an open office landscape, remote work is not possible

Insurance and pension contributions: We have agreed insurance and pension contributions

Wellness allowance: 250 SEK per month

Other: Dogs are present at the office

Application deadline: April 30, 2026 – Selection is ongoing and the position may be filled before the application deadline

Applications with CV and PB should be sent to: [email protected] – mark the application “Customer Service 2026”

Do you want a seasonal job where you truly make a difference for people every day?

Do you thrive on service, problem-solving, and a fast pace – and want to be in the middle of a logistical flow where no day is the same?

Can you identify with our core values; Honesty, Willingness and Respect?

Then this may be the right position for you – we warmly welcome your application!