Vacant job

Synsam Group, the fastest growing optics and lifestyle company in Europe, is now looking for service-oriented Swedish and Norwegian speaking colleagues to our Store Support team at our headquarters in Stockholm. We are seeking employees who want to develop in a company with great growth ambitions, a positive corporate culture, and a strong customer focus! Do you thrive in a broad and varied role and are you attracted to working at a Nordic level in a fast-moving company with a wonderful team? Then we want to meet you!

About the role  In the store support team, we are a group of 11 people working to support Synsam Group's approximately 500 stores in Sweden, Norway, Denmark, and Finland. Our goal is to deliver exceptional service that makes every store feel seen, and we work diligently with a focus on high service delivery. The role involves supporting stores from all Nordic countries, but you will primarily focus on Sweden and Norway. Support is mainly provided via phone and email. Your tasks include answering questions regarding Synsam's offerings and products: glasses and lens subscriptions for private customers, corporate agreements, and e-commerce. The questions range from payments and deliveries to campaigns and updates in systems, and you will have broad contact points within the organization.

Who are you?  To thrive in the role, we believe you:

• Have a natural sense of good service with the ability to listen and see other people.

• Have a positive attitude and are willing to go the extra mile when needed, as well as having a good ability to understand different situations.

• Are communicative and attracted to a position with broad contact points and significant social aspects.

• If you have previous experience in customer service/store, it is a big plus.

• Good knowledge of Swedish and English is a requirement, but Norwegian is also a plus.

We see that you are a team player, but when needed, you are happy to take your own initiatives. Furthermore, we believe that you are a person who thrives in changing environments where customer and development are in focus. Your work will largely involve explaining complex matters in a pedagogical and light-hearted way. The colleagues in the team are ambitious, business-minded, and helpful, and to fit well into the group, we see that you share these qualities. In addition, we expect that you share Synsam Group's values – for us, the customer is always number 1, we are innovative, and we take responsibility.

About the position  The position is a parental leave replacement initially lasting for 1 year, with a good chance of extension and includes some weekend work.  You will be based at our headquarters located in Kungsholmen, Stockholm. Start date according to agreement.

About the recruitment process  Our recruitment process includes tests, interviews, as well as reference checks and background checks for the final candidate. Recruitment is ongoing, and the position can be filled before the application deadline – so don’t wait! 🚀  We at Synsam are looking for engaged and talented individuals of all ages! We value diversity and believe that different perspectives and experiences enrich our work and contribute to our shared success.  We look forward to welcoming you to our team!🌟