Vacant job

You will be part of a new team of about ten colleagues where you will ensure that customers quickly receive support, information, and guidance. The work mainly consists of answering incoming calls, handling administrative tasks, and updating customer information in the systems. Since many cases are recurring and follow clear routines, you should enjoy structure, repetitive tasks, and working focused over time. During periods, call volumes may be high, which requires good multitasking skills and calmness even when the pace increases.

You will receive initial training at the office where you will gain broad insight into the business and the work processes you will be involved in.

• Answer incoming phone calls and provide professional guidance
• Update customer information and register cases
• Schedule follow-up appointments or follow up on ongoing cases
• Ensure that each customer has a safe and positive experience

• Has a high school diploma
• Has experience in customer service or another service role
• Enjoys using the phone as the primary work tool
• Has good computer skills and can work in the Office suite
• Speaks and writes very good Swedish and English
• Can work full-time during the period of June to August

Meritorious:

• Experience with administrative tasks or invoicing issues

Personal Qualities

This role is suitable for you who enjoy being the spider in the web, who thrives on being the first point of contact for customers and who gains energy from helping others. To succeed, it is important that you:

• Are good at meeting people where they are, asking the right questions, and quickly building trust. You can adapt your approach depending on the situation and person – always with a professional and friendly tone.
• Since many cases follow clear processes, you are comfortable with routines and meticulous documentation. You like to do things properly and leave nothing to chance.
• You understand that the workday can vary in pace. When the pressure increases, you maintain focus and structure while contributing to calm and stability in the group.
• You are a colleague who contributes to a good atmosphere, takes initiative, and helps others when needed. You care about the team's functionality and that everyone is pulling in the same direction.
• You take responsibility for your tasks and are quick to find solutions, even in situations where not all information is immediately available.

Our client is a well-known service company that works with security and prevention services for both individuals and businesses across the country. Through modern working methods, technical solutions, and a strong focus on customer experiences, they help their clients create safe and sustainable environments. The business is in strong development, and a new central customer service function is being established where a dedicated team will play a crucial role in providing quick, professional, and secure advice. Here, you will be part of an organization that values quality, team spirit, and long-term customer relationships.

This is a consulting assignment with employment as a consultant at OIO.

• Scope: Full-time
• Working hours: Weekdays 08.00–17.00
• Start & duration of the assignment: April to August 2026
• Location: Stockholm
• Contact person: Per Carnestedt ([email protected] (mailto:[email protected]))
• Salary: Fixed monthly salary

Remember to be quick with your application as we are continuously selecting candidates and the ad may close before the position is filled if we have moved on to the selection and interview phase.

Our passion is to help you find the right role and workplace. We are also aware that you are selective and choose carefully for your next career step, and we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, uncomplicated employment terms and a present leadership, we actively work with your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.