Vacant job

Our client is now strengthening their customer service organization and building a new summer team. You will primarily work with incoming phone calls, helping customers understand the situation they are in and ensuring that the right actions are taken.

The people calling in may be in the midst of something unexpected that affects their daily lives - anything from something ruining their vacation plans to suddenly needing quick advice for a larger family event. In these moments, your calmness, structure, and professional demeanor are crucial for the customer to feel secure.

You will also work administratively to update customer details, register information, and book follow-ups as needed. The work takes place on-site at the office, where you will be part of a team that together creates an efficient and helpful customer flow.

• Answer incoming calls and guide customers through the next steps
• Provide clear and structured information in pressured situations
• Update and correct customer details
• Handle email inquiries and simpler administrative tasks
• Book follow-ups and coordinate assignments within the organization

• Is a university student and can work part-time from April
• Can work full-time Monday to Friday from June to August
• Has good communication skills in both Swedish and English
• Has previous experience in service, customer contact, or administration
• Enjoys working on-site in an office environment

Personal Qualities

• To thrive and succeed in this role, you need to have a strong interest in people and service. You are:
• You understand that customers may be stressed and react emotionally. You stay focused, keep your calm, and communicate clearly even when the pace is high.
• You meet each customer with warmth and respect. You are good at listening and finding the right tone for each situation – and can quickly create a sense of security in the conversation.
• You follow established processes and routines without issue. You like order and know that correct documentation is crucial for the next step in the case.
• You take personal responsibility for your tasks, are quick to familiarize yourself with new aspects, and take initiative when you see something that can be improved or streamlined.
• You contribute to a positive atmosphere in the team, help colleagues when needed, and see the value of working together to provide the best possible experience for the customer.

This is a consulting assignment with employment as a consultant at OIO.

• Scope: Part-time work 2-3 days/week, full-time June-August
• Working hours: Weekdays 08:00–17:00
• Start & duration of the assignment: Immediate until August
• Location: Stockholm
• Contact person: Per Carnestedt ([email protected] (mailto:[email protected]))
• Salary: Hourly-based monthly salary

Remember to be quick with your application as we are conducting ongoing selection of candidates and the advertisement may close before the position is filled if we move to the selection and interview phase.

Our passion is to help you find the right role and workplace. We are also aware that you are selective and choose carefully for your next career step, and we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, straightforward employment terms and an engaged leadership, we actively work with your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.