Vacant job

Do you want a key role where you can combine pedagogy, customer relations, and a modern CRM system that creates real business value? At Cirrus CRM in Malmö, we are now looking for a Customer Onboarding Manager who wants to help our customers succeed – from the very start to long-term and effective use. Here you will work in a family-owned company with great trust, clear responsibilities, and the opportunity to make a real difference in our customers' everyday lives. Welcome to a company where we not only deliver software – we help our customers succeed in their businesses!

At Cirrus CRM, you will be part of a smaller but established company with big ambitions. We have invested heavily in product development in recent years and are now in a phase where we strengthen our focus on sales and customer development. We are a driven team where ideas are taken seriously and we work together. You will have great freedom to influence your everyday work and the opportunity to develop. We build our future on a solid foundation – for more than 20 years we have delivered user-friendly CRM solutions to our customers. Cirrus CRM connects relationship data (CRM) with transaction data (ERP), helping companies understand their customers in depth – in real-time. Our customers are Swedish companies with large customer bases, such as manufacturing industries or companies where field sales are common. Examples of customers include Åbro, Toyota, and Tele2.

As a Customer Onboarding Manager, you have an important role in ensuring that our customers get the maximum benefit from our CRM system. You will be part of the customer team and work closely with our product specialist and also collaborate with the sales team. The role is crucial for our customers to have a safe and professional start – and to continue working effectively and long-term in the system after implementation. You are responsible for onboarding new customers through training and deepening for existing customers. You have an independent overall responsibility towards the customer – from planning to execution and follow-up – with support from the team as needed. Your work includes:

• Planning and executing onboarding programs

• Conducting training sessions digitally and on-site at the customer

• Leading longer workshops (often 3-4 hours) and webinars

• Conducting needs analysis of the customer's sales process and adapting the training content, pace, and structure according to the customer's needs and technical conditions

• Further developing training materials and presentations

You have experience in customer onboarding of systems, software, or SaaS solutions and thrive in the role of leading training sessions and workshops with high energy and engagement. You are comfortable speaking in front of groups – both digitally and on-site at the customer – and have a good ability to adapt pedagogy and pace to different target groups and knowledge levels. You are a pedagogical, clear, and inspiring communicator who is passionate about understanding businesses and creating value. With a warm, relationship-building, and trustworthy manner, you make people feel safe, engaged, and motivated. You are social and enjoy speaking in front of groups, educating, and guiding customers, and you genuinely enjoy seeing users develop and become more effective in their work methods. You communicate fluently in both Swedish and English, in both speech and writing.

As a person, you are also structured, enjoy working independently and taking great responsibility, while being unpretentious, helpful, and like to collaborate closely with colleagues. The role suits you if you want to work in a family-owned company where responsibility, trust, and long-term customer relationships are in focus – and where you truly have the opportunity to make a difference in our customers' everyday lives. We are located in modern premises in Fyrtornet in Hyllie, Malmö, and there is an opportunity for hybrid work. Travel within Sweden may occur.

Do you feel that this is the right role for you? Then you are warmly welcome to submit your application. In this recruitment, we are collaborating with Nexer Recruit. If you have any questions, please feel free to contact Jenny Nilsson at 070 301 82 79 / [email protected]. Selection and interviews are ongoing, so please submit your application as soon as possible!

Cirrus CRM AB is a Swedish company that offers innovative CRM solutions to streamline customer management and sales processes. We develop Cirrus CRM for companies that want to create structure, gain insights, and focus on the right customers. We are an established, profitable company that has developed and delivered Cirrus CRM for over 20 years. Our customers stay for a long time – often 8-10 years – which reflects both high customer satisfaction and strong product value. More about us at https://cirruscrm.io/.