Job Advertisement: Customer Service Representative at PostNord in Västerås

PostNord is one of Sweden's oldest and largest companies with an important social mission, which means that every day we collect and deliver addressed mail throughout Sweden. We are now looking for you who want to be part of our journey into the future and are motivated by taking responsibility with a strong customer focus.

Join Our Team

At Customer Service, we are about 250 employees. We are now looking for more service-oriented employees for our office in Västerås.

About the Role

The focus of customer service is to provide service and support to PostNord's customers to make the customer's everyday life easier. As a customer service representative, your primary task is to meet the customer via phone. With your competence, ability, and attentiveness, you identify the problem, find an answer/solution that you convey to the customer in a trustworthy manner. You have system support and internal assistance at your disposal. You will be coached by a team leader to develop and achieve success. The employment rate is 100%. Working hours are between 07:55 AM and 06:30 PM on weekdays with varying start and end times. The office is located at Finnslätten in Västerås.

The cases can vary in nature. You need to have analytical skills and be able to communicate with different types of customers, where in each interaction you take responsibility for solving the customer's problem. You practice self-leadership and are driven by delivering according to set goals.

There are good opportunities to further develop to become a professional in the most challenging cases or to communicate via other media such as chat and email.

You are a representative of PostNord, and what you do is important to strengthen our common brand and provide customers with positive experiences.

About You

We place great importance on your personal qualities, and with us, you need to:

• Be comfortable working in an office landscape and see it as an opportunity for increased collaboration.
• Have a strong interest in service and creating good relationships by showing understanding for the customer's situation in a professional manner.
• Have excellent communication skills where you can guide conversations but also show great empathy and help the customer absorb information even in challenging situations.
• Have an interest in self-leadership to find new opportunities for development and be open to constantly improving through feedback and coaching.
• Overcome obstacles and challenges with the right mental attitude.
• Take responsibility for your own, the team's, and the organization's shared success.
• Treat everyone fairly and with respect both in your team and in contact with customers. This by being friendly, simple, trustworthy, and having the right attitude.

Competency-wise, you have:

• Preferably previous experience in customer service or other work with a clear service and customer focus.
• A completed upper secondary school diploma.
• Good ability to handle Swedish and English in both speech and writing.
• Good computer skills, comfortable with computers as a primary working tool, and proficient in basic programs such as the Office suite.

Additional language skills and work experience in the customer service industry or service professions are advantageous. We also view it positively if you have work experience within PostNord's operations.

What Are You Waiting For?

Recruitment is ongoing, so please submit your application today. Our recruitment process includes tests aimed at using standardized assessment methods to make a fair and impartial selection. If you have questions, feel free to contact [email protected] (mailto:[email protected]).

Warm welcome with your application!

For union contact persons, see Union Contact | PostNord (https://www.postnord.se/facklig-kontakt).

Around the clock, we are on the move – from one person to another, from one company to another. Every day we deliver over 4.5 million letters and 600,000 packages. Every shipment is important – mail, packages, and logistics enable relationships and business. Here you can make an impact!

PostNord is the leading provider of parcel and logistics services to, from, and within the Nordic region. We have over 26,500 employees, and as one of the largest employers in the Nordics, we take significant social responsibility. We offer an attractive and developing workplace where employees can grow and thrive. With us, you get fair working conditions according to collective agreements, occupational pension, wellness benefits, and other perks through our own employee foundation, PostNord Plus. We prioritize both our customers and our employees, where we believe that development and career opportunities are the foundation for being an attractive workplace for employees and a comprehensive provider for our customers.

We are leading the industry into a low-carbon economy, with the goal of becoming fossil-free by 2030. We continuously work to reduce our environmental impact by investing in fossil-free transport and developing sustainable solutions for our customers and employees. With our expertise and unique distribution network, we develop the conditions for the future of communication and trade.