Key Account Manager in Parcel and Logistics

PostNord is Sweden's most trusted delivery and logistics partner for individuals and businesses. We identify customer needs, listen, understand, solve problems, and develop their business. Do you want to work with PostNord's strategically selected customers? We are now looking for a Key Account Manager in Parcel and Logistics.

We are proud of our history, where we have had the opportunity to build an unbeatable infrastructure network across the Nordics. But reality moves quickly, and this affects both our key customers and our own delivery capacity. This is where you come in. Are you passionate about creating value-adding solutions and building effective long-term customer relationships? Then you might be the one we are looking for as our next Key Account Manager!

You, us, and the job

PostNord has a visible yet simultaneously invisible round-the-clock structure that is an important and sustainable part of society. We are humble and proud of our societal mission, our knowledge, and our ability to execute. As a Key Account Manager, you have a key role in developing profitable business with our largest and strategically selected customers. We are looking for someone with experience in complex sales who wants to identify new business opportunities, drive sales processes, and work in a fast-paced industry. Team Nord, based in Stockholm and northern Sweden, consists of 9 employees.

As a Key Account Manager, you report to the Sales Manager – Andreas Andersson. The role involves some travel. Ideally, you will be based in Stockholm, but there are also opportunities to work from other locations where PostNord has administrative staff (Örebro, Norrköping, Sundsvall, etc.).

What you will do

• Work with PostNord's largest and most strategic customers at operational, tactical, and strategic levels to ensure long-term growth and profitability
• Build a strong network with customers, identify new business opportunities, and lead the customer through the entire sales process to closure
• Through a deep understanding of the customer's business, identify and define both expressed and underlying needs
• Be responsible for calculating and offering value-adding solutions and following up on business results and goal fulfillment
• Proactively work with customers to implement business within agreed timelines
• Ensure customer satisfaction among our strategic customers and that our services reflect their unique needs
• Be responsible for renegotiating prices and concluding new cooperation agreements

Who you are

• Relationship Builder: You easily connect with others and are a skilled storyteller in creating engagement.
• Business Acumen: Creating business value is second nature to you, where you are constantly available and solution-oriented in your actions – almost like a lifestyle.
• Collaboration Skills: You collaborate well and navigate effortlessly within organizations both internally and with customers, always striving to be a positive force when facing challenges.
• Proactive: No one thrives in uncertainty, which you prevent by taking your own initiatives and staying one step ahead in your actions.
• Communicative: You want to quickly get to the core of a question and create clarity for everyone.
• Strategic: The key customers you work with appreciate the whole picture, where your ability to analyze needs is key to collaboration.
• Innovative: You can see alternative solutions and challenge existing structures.
• You are unique: We place great importance on your personal qualities.

What you bring with you

• Relevant academic degree, e.g., in economics, marketing, industrial economics, or equivalent.
• Training in sales, business acumen, and sales techniques, such as Spin.
• At least 5-10 years of documented experience in complex sales to key customers with proven good results, both with existing and new customers.
• Experience from logistics operations and/or e-commerce is highly meritorious.
• Experience from Nordic or international operations is meritorious.
• Previous experience leading internal teams with various key competencies to create tailored customer solutions.
• Systematic market monitoring where you have tracked market trends and followed developments in the industry.
• Proficient in the entire Office suite and CRM systems (e.g., SalesForce).
• Previous experience with Power-BI is a bonus.
• Driving license B.
• Good knowledge of Swedish and English, both spoken and written.

What are you waiting for?

Welcome with your application! Selection is ongoing, so send your application as soon as possible. The position is a permanent employment at 100% with a start date to be agreed upon. In the application process, a video-recorded response to a selection question is mandatory. Personality and skill tests will be used in the recruitment and selection process.

If you have any questions about the position, contact Talent Acquisition Specialist/Headhunter - Casper von Sivers at 073 561 78 70 or [email protected]. We look forward to hearing from you!

We look forward to hearing from you!

For union contacts, see Union Contacts.

Round the clock, we are on our way – from one person to another, from one company to another. Every day we deliver over 4.5 million letters and 600,000 packages. Every shipment is important – mail, packages, and logistics enable relationships and business. Here you can make an impact!

PostNord is the leading provider of parcel and logistics services to, from, and within the Nordics. We are over 26,500 employees and as one of the largest employers in the Nordics, we take great social responsibility. We offer an attractive and developing workplace where employees can grow and thrive. With us, you get fair working conditions according to collective agreements, occupational pension, wellness benefits, and other perks through our own employee foundation PostNord Plus. We prioritize both our customers and our employees, believing that development and career opportunities are the foundation for being an attractive workplace for employees and a comprehensive provider for our customers.

We are leading the industry into a low-carbon economy, aiming to be fossil-free by 2030. We continuously work to reduce our environmental impact by investing in fossil-free transport and developing sustainable solutions for our customers and employees. With our expertise and unique distribution network, we develop the conditions for future communication and trade.