Do you want to excel in technical support and sales?

Create amazing customer experiences, work with the latest AI technology, and get the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

• As a Customer Service Representative with us, you will represent Releasy and our client Sappa, a telecom company that provides broadband, TV, digital care services, and landline telephony to customers across Sweden.
• You will be the primary point of contact for customers via calls and emails.
• Your main tasks include handling customer inquiries and resolving any issues with a focus on meeting customer needs.
• You will assist with support and troubleshooting of a service that the customer is having problems with, for example regarding Broadband or TV.
• Identify sales opportunities and solutions that drive added value for the customer.
• Your primary goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.

To provide you with a good introduction to the job, the employment begins with 2 weeks of training combined with practical work. It is a constantly learning and developing environment where you will gradually learn new things and grow.

The position is a permanent employment that begins with a 6-month probation period. Working hours vary within the assignment's opening hours, which are Monday to Friday 08:00-19:00 and 10:00-14:00 on weekends and public holidays. Training starts on 2026-02-16.

Qualifications and skills

• High school diploma.
• Fluent Swedish in speech and writing.
• Good knowledge of English both orally and in writing.
• Good computer and system skills.
• Strong communication skills.
• Previous experience in customer service or sales is an advantage.

We are looking for someone who is self-driven and has a passion for delivering first-class customer service. You are motivated by working towards goals and strive to achieve excellent results, with a strong motivation for upselling. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and process

Are you the one we are looking for? Send in your application today! Applications are processed continuously, which means the role may be filled before the application deadline.

At Releasy, it is important that each application is handled fairly and objectively. To ensure that we recruit the right employees, we use a structured recruitment process.

The process begins with selection questions where we ensure that the basic requirements for the position are met. You will then receive an invitation for a background check, which you will retrieve and review before deciding whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. This is part of our quality work and helps us create a safe working environment for both our customers and employees.

If you proceed in the process, you will be invited to tests and interviews, where we focus on evaluating your skills and potential to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader understanding of your work capacity.

If you have questions about the position, please contact the responsible recruiter at: [email protected]

We handle our recruitment internally and kindly ask for no contact from recruitment agencies.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecom, media, e-commerce, travel, and public sector. Releasy takes care of its clients' customer service and sales across all channels, including social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.