Vacant job

Order Administrator for Growing Cleaning Company in the Gothenburg Area

We are looking for someone who enjoys structure, planning, and daily customer contact – but who also understands that reality sometimes requires new solutions.

In this role, you will be responsible for incoming inquiries, booking new assignments, and planning and scheduling both ongoing and one-time cleaning jobs. You ensure that the upcoming days and weeks are well thought out, realistic, and practical.

You will work closely with our operational coordinator who is responsible for the execution in daily operations and adjusts the planning when unforeseen events occur.

The role also includes handling quote requests via platforms such as Offerta and Servicefinder.

This is not a pure sales role, but you need to be comfortable presenting and selling our services in dialogue with customers who have reached out to us.

Your main responsibilities

• Receive incoming calls and emails from new and existing customers
• Respond to inquiries and send quotes via Offerta and Servicefinder according to established guidelines
• Inform about and sell our standard services (e.g., move-out cleaning, home cleaning, deep cleaning)
• Book new customers and plan assignments
• Be responsible for planning and scheduling both ongoing assignments and one-time jobs
• Work on route and time optimization to create efficient and sustainable workdays
• Strive for even distribution of skills within teams and continuity, such as the same cleaners for returning customers
• Ensure that the schedule is complete, reasonable, and well thought out before workdays begin
• Communicate times, arrangements, and confirmations to customers
• Work closely with the operational coordinator regarding capacity, planning, and changes

Important about the role

• You are responsible for ensuring that the planning is completed in advance
• Scheduling with us is not about locking in a schedule, but about creating good plans that can be adapted when circumstances change
• You book and plan within given frameworks and capacity
• You are generally not responsible for urgent rescheduling on the same day. In case of illness, delays, or other unforeseen events, the operational coordinator takes over and adjusts
• Larger, deviant, or complex inquiries are escalated further

We are looking for someone who

• Is structured but not rigid
• Can easily see the big picture and connections
• Can think creatively about schedules, routes, and arrangements
• Is confident in customer dialogue, both via phone and in writing
• Preferably has experience from related service professions (e.g., cleaning, property management, logistics, staffing, or other personnel-intensive service operations)
• Is highly computer literate and can easily adapt to new systems
• Speaks Swedish fluently and has good knowledge of English
• If you also speak Spanish, that is a big plus
• A driving license (B) is advantageous, for example, if home visits, purchases, or other practical matters are needed
• Can handle a fast pace and a daily routine where no day is exactly like the other

Experience in scheduling, administration, booking, customer service, or quote work is advantageous, but the right mindset and work approach are more important than the title.

About the position

• Scope: 75% to start with
• The position may be expanded over time
• Start date according to agreement
• The employment begins with a probationary period and may then transition to a permanent position

In short

This role is suitable for you who enjoy structure but are also flexible in your thinking, focus on solutions rather than obstacles, and thrive in a daily routine where planning, service, and collaboration go hand in hand.

We encourage you to submit your application as soon as possible, as selection and interviews are ongoing.

Open to all
We focus on your skills, not your other circumstances. We are open to adapting the role or workplace according to your needs.