Job Advertisement: Customer Service and Receptionist at KappAhl

Are you a student looking to combine your studies with a rewarding long-term part-time job? We are now seeking service-oriented students for a shared role in customer service and reception at KappAhl. Here, you will work in a high-performance environment with both customer contact and front desk responsibilities.

ABOUT THE POSITION

In the role we are now seeking for our client KappAhl, you will be an important part of their team, handling a wide variety of customer inquiries and reception tasks. You will support both KappAhl and Newbie, providing you with a versatile and developing everyday life in close collaboration with your colleagues. This is a consulting assignment through Academic Work where you will be employed as a consultant. The role is divided between Customer Support and Reception/Front desk, giving you a varied workday with both digital customer service and personal interaction on-site.

During the spring, you will work part-time alongside your studies, and then transition to full-time during the summer. You will be part of a team that works across several markets and brands within the KappAhl Group, where service, quality, and customer experience are the focus.

You are offered

• To become part of a warm and cohesive team where the age range is broad and everyone is eager to help each other.
• A culture where you are encouraged to make suggestions for improvement and develop in your role, with good opportunities to learn new things and grow within the organization.

JOB RESPONSIBILITIES

Job Tasks

In this role, you will work both with customer service and reception. Your main tasks include:

• Providing professional service to customers via phone, email, and chat.
• Following up on inquiries and ensuring prompt and quality handling according to set KPIs.
• Informing about current offers and promotions and contributing to sales.
• Working proactively to strengthen customer loyalty and reduce churn, including through membership work.
• Providing feedback to teams and internal departments to improve products, services, and work methods.

If you are responsible for the reception, the following tasks will occur:

• Welcoming and assisting visitors and employees in a professional and service-oriented manner.
• Managing access control, visitor registration, and security routines.
• Receiving mail and deliveries and keeping the reception area representative and functional.
• Supporting with other reception-related tasks as needed.

The role is shared, meaning that on some days you will work in customer service and on other days in reception – the distribution is governed by KappAhl's current needs.

WE ARE LOOKING FOR YOU WHO

• Has documented experience in service work with a strong customer focus.
• Is a student and has at least 2 years left of your post-secondary studies.
• Is available to work part-time during the spring and full-time during the summer.
• Has good system skills and enjoys working in multiple systems simultaneously.
• Speaks and writes fluently in Swedish and English.

It is a merit if you have:

• Knowledge of Finnish, German, or Norwegian.
• Previous experience in retail.
• Experience in Customer Support.

To succeed in this role, you have the following personal qualities:

• Helpful.
• Goal-oriented.
• Responsible.
• Socially confident.

We place great importance on personal suitability. To thrive and succeed in the role, we see that you are a flexible and driven person with an open and social personality. You are solution-oriented, self-driven, and enjoy a role with many points of contact where you can take responsibility and meet many different people – both internally and externally.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply rolling selection and will take down the advertisement when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. We do not use cover letters as a selection method, so they do not need to be attached. As a candidate, you bear the main responsibility for ensuring that your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant need another primary occupation of at least 50%. For this position, it is required that you have 2 years left of post-secondary studies.

INFORMATION ABOUT THE COMPANY

KappAhl is a large company with a culture of helpfulness and a strong focus on daring to work with improvement. Here, everyone wants to move forward, and the team spirit is very good, with ongoing dialogue and support among colleagues. Kappahl Customer Support always strives for high customer satisfaction and works with high flexibility to achieve that. Read more about the company here!