Vacant job

We are looking for someone who wants to work in customer service for a global company in biotechnology and biomedical engineering. The role is based in Helsingborg and combines customer contact, problem-solving, and teamwork. Does this sound like something for you? Then we think you should read on!

About the position

At Perido, we are now looking for a Norwegian- or Danish-speaking customer service representative for our client, a global company in biotechnology and biomedical engineering. The company works with innovative medical solutions that contribute to improved health for patients worldwide. The position is located at the client's office in Helsingborg, where you are initially expected to be on-site during the training period. Once you are settled into the role, there is an opportunity to work remotely up to two days a week.

Your responsibilities

As a customer service representative, you will be part of a customer team of about 16 employees who work closely with both customers and internal functions. You will handle incoming cases, follow up on discrepancies, and ensure that each inquiry is driven to resolution in a structured and solution-oriented manner.

Main responsibilities:

• Receive and manage incoming customer inquiries via phone and email
• Follow up and manage discrepancies in the order flow, for example, when deliveries are missing, stuck, or need investigation
• Provide support for technical issues and perform troubleshooting
• Work analytically and solution-oriented to identify the root cause of problems and drive cases forward
• Handle a large volume of emails as well as some phone contact

Your qualities

To succeed in this role, you have a strong sense of service and good communication skills, where you can meet customers in various situations in a clear and professional manner. You enjoy handling complex cases that require structure, careful follow-up, and coordination across multiple levels. Furthermore, you have a technical interest and a desire to understand, troubleshoot, and investigate problems, which allows you to methodically identify causes and drive cases forward to resolution.

Is this you we are looking for?

We look forward to reading your application, and we warmly welcome it today!

Qualifications:

• Strong service and communication skills
• Ability to handle complex cases and follow up across multiple levels
• Technical interest and willingness to troubleshoot/investigate
• Fluent in Norwegian or Danish, both spoken and written
• Fluent in English, both spoken and written

Meritorious:

• Experience from medtech, B2B support, or similar complex customer support
• Familiar with working with order flows, discrepancies, and coordination between functions/markets

Scope and start date

Full-time, consulting assignment until 2026-12-31. Immediate start.

Application

Applications are made on our website perido.se/. Click the apply button in the ad for the current position and fill in your details and attach your CV. We recommend that you submit your application as soon as possible as selection is ongoing. Please note that some information regarding the assignment and/or client company may have been deliberately omitted from the ad; you will receive all the information you need only upon contact with the responsible recruiter.

Most questions or inquiries can be answered at perido.se/faq/. If you still haven't found the answer you are looking for, you are welcome to contact us at [email protected], and one of our recruitment communicators will respond to you. Always include the job reference number 35640 in the subject line. Please note that we only accept applications through our website and that we cannot respond to inquiries about your status in the process or what the client company is if it has been omitted from the ad.

About Perido

Why is the company called Perido? It comes from the Latin word Peridoneus, which means “well-matched.” Matching our consultants' skills and career direction with our clients' needs is what we do best! Perido is a consulting and recruitment company in the service sector that helps you take the next step in your career, and our vision is for everyone to thrive and be engaged at work. We have steadily grown since our inception in 2003 and have over 1500 employees across the country, including about fifty internal employees at our headquarters in Stockholm and Gothenburg. As a consultant with us, you become an important part of our organization, and you grow with us by strengthening your skills in our clients' organizations. Read more about us at Perido: https://perido.se/om-oss/.