Do you want to be part of our happy team that helps customers before and after their journey on the Øresund Bridge?

With us, you will contribute to an outstanding customer experience!

About the position

As a Customer Center Employee, you will work in an open office environment alongside service-minded colleagues. You will experience a fast-paced environment and respond to our customers' inquiries via phone and email. The most common questions include pricing, invoices, complaints, and refunds.

The customers of the Øresund Bridge speak Swedish, Danish, and English. It is a requirement that you have a good understanding of all languages and are comfortable speaking Danish, as the majority of customers are Danish-speaking. Your working hours will be Monday - Friday 08:45-17:15.

Your main tasks will include:

• Focus on an outstanding customer experience
• Achieve set KPIs
• Handle incoming calls via phone and respond to emails
• Other administrative tasks, such as mail handling and registration

The position as a Customer Center Employee is a consulting assignment as needed via Adecco.

About you

We are looking for someone who is service-minded and seeking a long-term part-time position. You will work about two days a week during the semesters and be available to work full-time during holidays. You have previous experience in customer contact, and experience in customer service is an advantage.

To succeed in this role, you need to have good communication skills, be able to build relationships easily, be solution-focused, and adaptable. Since you will be working in multiple systems, it is essential that you are computer literate and a quick learner. To thrive in this role, you need to have a positive attitude and contribute to a good atmosphere in the workplace.

Important for the position:

• You are currently a student or have another primary occupation of at least 50%
• If you are studying - at least three semesters left of your studies
• Available to work two days a week, as well as full-time during summer and Christmas
• Previous experience in service and customer contact
• Good knowledge of Swedish and English
• Understand and can be understood in Danish

Desirable for the position:

• Experience in customer service where you have handled inquiries via phone, email, or chat
• Fluent knowledge of Danish, or Danish as a native language

Note! The start date for this position is March 18, 2026. The position begins with training that will be held on the dates specified below. It is important that you ensure you can attend all full days:

Week 12: Wednesday, Thursday, and Friday (09:00-16:00)
Week 13: Monday, Tuesday, and Wednesday (09:00-16:00)

About Øresund Bridge

We can offer an exciting and versatile position in a visionary and dynamic Danish-Swedish workplace, which is the hub of a vibrant region where you can influence development. We are 145 employees working to make the Øresund Bridge the best route to experiences and opportunities on the other side of the Øresund. Our employees create opportunities for our success. Our organization is characterized by proactivity, willingness to change, and openness. A well-functioning collaboration is a prerequisite for achieving our goals, and therefore we at Øresund Bridge are helpful bridge builders.

Contact Information

If you have questions about the recruitment, please contact the responsible recruiter:

Sofia Fahlén at [email protected] (mailto:[email protected])

If you have questions regarding registration, please contact support at [email protected] (mailto:[email protected])

Welcome with your application!