Do you want to work in a dynamic and international environment?

Do you want to work in a dynamic and international environment where every conversation makes a difference for travelers around the world? Now you have the opportunity to be part of the team supporting one of the Nordic region's most well-known airlines and helping their customers with everything related to their travels.

About the role & responsibilities

As a customer advisor, you will provide first-class service to leisure travelers who contact us via phone and email. You will handle incoming cases where you guide customers through their entire travel experience – from booking tickets to assisting with changes or questions before the trip.

You will, among other things:

• Provide information about flights, prices, products, and travel conditions
• Book tickets and handle payments (credit cards, vouchers, bonus points)
• Assist customers with changes to trips, name adjustments, and special services
• Support during delays, schedule changes, and cancellations
• Perform simpler rebookings and refunds
• Provide support regarding loyalty programs and member profiles
• Work in systems such as Amadeus, Salesforce, and Amazon Connect
• Contribute to upselling through relevant recommendations (e.g., baggage, meals, transport)

The work is varied and at times fast-paced – no day is the same!

Who we are looking for

We are looking for someone who is passionate about service and wants to provide a truly great customer experience – even when the pace is high and situations change quickly.

You are:

• A confident communicator in Danish (C1) and English (B2)
• A good listener with the ability to take initiative and solve problems
• Positive, energetic, and professional in your approach
• Stress-resistant and flexible in the face of change
• Technically savvy and accustomed to navigating digital tools
• Detail-oriented and structured in your work style

You also have:

• At least 6 months of experience in customer service
• Good computer skills
• The ability to work on-site in Helsingborg
• At least one approved reference and the ability to undergo a background check and language test

What we offer:

• An exciting role for one of the Nordic region's most iconic airlines
• On-site work in modern offices in central Helsingborg
• Full-time employment with varying working hours (open every day 07:00–19:15 / weekends 09:00–18:15)
• 7 weeks of comprehensive on-site training – with both theory and coached “nesting” period
• Collective agreement (Unionen) with OB supplements, overtime compensation, wellness benefits, and vacation according to agreement
• A role where you can grow, learn advanced booking systems, and work in an international environment

Do you want to be part of an engaged team while representing one of the Nordic region's most well-known brands in aviation? Submit your application today!