Customer Service Representative Wanted at Elon Group

Do you thrive in a customer service role with varied tasks and close contact with our customers? Two of our colleagues are changing departments, and we are now looking for their replacements.

About Elon Group

Elon Group aims to be an attractive workplace. Our work environment is characterized by respect for you as an individual. All operations at Elon Group are built on diversity, inclusiveness, and respect for the equal value of all people. This leads to engagement, innovation, and business development. Together with challenging and stimulating tasks, this makes Elon Group an exciting workplace. We ensure our attractiveness as an employer through skills development, ongoing monitoring of work efforts, good leadership, and effective communication.

Responsibilities

Your tasks and main responsibilities include:

• Handling incoming cases for Elon Customer Support
• Support for members, customers & end consumers via email, case management systems, phone, and chat
• Order administration and order placement
• Minor sales tasks and campaign information
• You will also handle other support inquiries such as information on delays, delivery updates, delivery bookings, and product questions
• E-commerce support for retail stores and consumers
• Receiving error reports and escalation within the organization
• Store administration

In this role, you will be part of a team located in an open office landscape within a larger group. The positions are based in Örebro, and you will report to the Group Manager for Customer Support B2C.

Personal Qualities and Experience

We expect you to have completed high school education and experience in service or customer support. You have good knowledge of the Office suite and preferably the business systems Jeeves and/or Magento. Experience from the home electronics, white goods, or transport industries, as well as the case management system ImBox, is an advantage.

To thrive in this role, we see that you are service-oriented, positive, driven, and enjoy working with people. You have a professional demeanor and find it easy to present and communicate information. You also have a systematic approach to work, are accustomed to working in various systems, and can easily follow instructions, templates, manuals, and established routines.

Are We Right for Each Other?

At Elon Group, we believe that differences contribute to an innovative environment where we challenge boundaries and develop new knowledge and skills for the future together. We cannot promise you an easy job, but what we can promise is a group of engaged colleagues and some really exciting challenges to tackle. You will work in a dynamic environment that offers you opportunities for both professional and personal development. With us, you will have the chance to make a difference.