Key Account Manager

Do you want to work as a strategic partner in an organization that is essential for society to function? We are looking for a Key Account Manager who is driven by developing strong relationships and fostering collaborations that make a real difference.

Be part of making society possible!

About the Job

The IT department of the Swedish Tax Agency provides IT services to several authorities beyond the Tax Agency itself. These services can include operations, infrastructure, IT workplace, as well as application development and management. Collaboration and partnership are key words in this mission as the driving force lies in collectively increasing the benefit for the specific authority and for society at large.

The section you will belong to is under construction and consists of several Key Account Managers (KAM) who together are tasked with developing the ability to deliver to other authorities. As a Key Account Manager, you will handle contacts with the connected authorities that the IT department serves. You are responsible for developing and maintaining a good and trustworthy relationship, being attentive and capturing the needs and challenges of the connected authority, both in the short and long term. In this role, you will also be the representative of the connected authority at the IT department of the Swedish Tax Agency, where you develop a good network to ensure that new needs, questions, escalations, etc., are addressed.

The role involves leading collaboration at both strategic and tactical levels. You ensure that the connected authority and the IT department of the Swedish Tax Agency know what they need to adhere to in the agreement made between the authorities for collaboration and delivery of IT services. You act if there is a need for interpretations or if problems arise. You are also responsible for the financial aspects such as budget, forecasts, follow-up, and invoicing in collaboration with the connected authority.

With us, you will have the opportunity for continuous development and learning in your work. You have knowledgeable colleagues to exchange experiences with, and you can develop both breadth and depth with us. Thanks to being a large IT organization, we can offer good opportunities for internal mobility. It is important to us that you have a balance between work and leisure, and we offer, among other things, flexible working hours and the possibility to work partly from home. You will receive a wellness hour each week and wellness allowance.

The IT department of the Swedish Tax Agency actively works to promote an inclusive workplace characterized by equality and diversity where all employees have equal opportunities to contribute and develop. Read more at Swedish Tax Agency (https://skatteverket.se/omoss/jobbahososs/jobbamedithososs.4.13948c0e18e810bfa0c55ba.html).

About You

To do a good job and thrive with us at the Swedish Tax Agency, you need to be attentive, think innovatively, and take responsibility. Good judgment and understanding of legal security and safety are important in the work. You should also adhere to our employee policy (https://skatteverket.se/medarbetarpolicy).

In this job, you should:

• have the ability to create good and long-term relationships with a positive approach towards both our customers and your colleagues
• be able to independently plan and drive your work forward to achieve results
• have a very good analytical ability, which means making well-founded decisions based on the facts you have gathered before solving a task
• have good problem-solving skills, see patterns, and be able to make delimitations
• be goal- and results-oriented, contributing to achieving the purpose of the operations
• have good communication skills in Swedish, meaning you express yourself in a simple, clear, and pedagogical way in both speech and writing.

You should also have:

• relevant post-secondary education in IT, or several years of relevant work experience in the IT field
• several years of current and relevant experience as a Key Account Manager, customer manager, or another similar role in the IT field that the employer assesses as relevant
• several years of current and relevant experience working with operations, infrastructure, and application management

It is desirable if you have current and relevant experience of similar work in a large complex organization and/or current and relevant experience of having sales responsibility within IT.

Good to Know

The employment is permanent and may start with a probationary period of six months.

Employment with us may involve placement in a security class. A security review with background check according to the Security Protection Act (2018:585) may therefore be conducted before a hiring decision. For some of our tasks in security class, Swedish citizenship is required.

At Swedish Tax Agency (https://skatteverket.se/jobb), you can read about our societal role, the benefits of working with us, and how to apply for our jobs.

When applying, please attach your CV. We do not use cover letters in our recruitment processes, so please do not include one in your application.

Welcome with your application!

The Swedish Tax Agency has a societal role. Our work affects all individuals and businesses, and through our mission, we contribute to a well-functioning society. Our development is customer-driven, and we collaborate with others to create effective solutions. Together, we make society possible.