Vacant job

At Senzum, we believe in the power of engaged people who make a difference for both customers and society every day. We are looking for someone who is proactive, hard-working, and passionate about providing top-class service. With us, you will have the opportunity to work on behalf of a waste management company where sustainability and future solutions are at the center.

As a customer service representative, you will be an important link between the company and the customer, handling incoming inquiries via phone and email, providing guidance, and creating professional customer meetings.

About the role

We are looking for an engaged and communicative customer service representative for an assignment on behalf of a client via Senzum. You will be employed by Senzum and work on behalf of an external client in the waste management and recycling industry.

Responsibilities

• Order placement for incoming deliveries via the business system
• Provide quick and accurate support
• Register new customers in the business system
• Handle and document customer complaints
• Participate and actively contribute to improvement work by gathering insights about customer needs and experiences
• Work proactively to digitize customers via the customer portal
• Be the customer's first contact – you represent Senzum in the customer's name and contribute to a positive customer impression.

We are looking for someone who

• Is engaged and brings energy to the work
• Has a positive attitude and spreads good vibes
• Takes initiative, is curious, and wants to develop
• Takes ownership and responsibility for your tasks
• Has the courage to try new ideas and challenge yourself
• Shows flexibility and adapts to changes
• Has the ability to prioritize and focus on what is most important
• Is proactive and sees solutions before problems arise
• Has a strong drive and desire to achieve results

Qualifications

• Completed upper secondary education.
• Previous experience in service and ongoing customer contact as well as work with case management systems
• Very good knowledge of Swedish and English, both spoken and written
• B driver's license

Employment form

Start: immediately

Working hours: Weekdays 7:00 AM - 4:00 PM

Employment type: 3-month temporary position

Other:

We conduct background checks before employment via bakgrundskollen.se

The position may be filled before the application deadline, so do not hesitate to apply!

Senzum handles its recruitment internally, and we kindly ask recruitment agencies not to contact us.