IT Support Technician at Erisma

Do you love solving problems, talking tech, and making customers' days a little better? Then you will thrive at a Malmö-based tech company that is passionate about its in-house developed system, Mobigo. The Mobigo system helps companies with field personnel work smarter, more digitally, and faster.

We are looking for someone who wants to take a place in an engaged team where there is a lot of humor and where you can actually contribute to world-class service for Erisma's customers.

About the Role

As an IT Support Technician, you will be one of Erisma's most important contact points with customers. You will assist users who are using Mobigo in the field – everything from troubleshooting technical issues to guiding them through new features and updates.

You will receive cases via phone and email, register them in the ticketing system, and ensure that the customer receives quick and professional assistance. Once you have grown into the role, you will also tackle more advanced technical challenges.

In short: you will be the link between users, support, and technology – where your service mindset and technical interest meet.

Who Are You?

We are looking for someone who has:

• Several years of experience in IT support, helpdesk, or a similar role
• Knowledge of Windows, Microsoft SQL Server, IIS, and networking
• A post-secondary education in IT – preferably from a vocational school
• The ability to talk tech in a way that non-techies can understand

You are a social problem solver with an eye for detail and a genuine interest in technology. You enjoy juggling multiple tasks, thrive on customer contact, and feel particularly satisfied when you solve something that no one else could.

About the Company

Erisma is an innovative software company that has been developing the powerful service system Mobigo since 1998. We are located in central Malmö and work with the latest technology to provide our customers – companies with field personnel – smarter and more digital support in their daily work. Today, we have over 10,000 end-users and are steadily growing. Our support team is one of our most important faces to the outside world and plays a crucial role in our continued success.