Vacant job

We are now looking for an Onsite Support Technician for an international company in the retail sector. The role is located in central Copenhagen and also involves travel to Stockholm and Malmö approximately twice a month.

📅 Start: As soon as possible
⏳ Scope: Full-time, long-term assignment

You will be an important part of the organization and work closely with users – both onsite and via phone. We are looking for someone who is service-minded, professional, and thrives in an environment where attitude, quality, and structure are crucial.

Your tasks

In this role, you will work with both L1 and L2 support and be responsible for:

• Onsite support over the desk as well as support via phone
• Installation and uninstallation of IT equipment
• Troubleshooting on workstations and hardware
• Support for monitors, printers, and scanners
• User support in Windows and Microsoft 365 environments
• Administration in Azure
• Support in Apple environments and work in Jamf

You are visible in the organization, actively moving around the environment and picking up needs – rather than waiting for issues to come to you.

Your profile

We are looking for someone who:

• Has at least 3 years of experience in IT support (L1/L2)
• Has experience from the retail industry (required)
• Has worked in Windows and Microsoft 365 environments
• Has experience with Azure
• Has experience with Apple devices and Jamf
• Speaks and writes fluent English
• Speaks Danish
  

To succeed in this role, we see that you are:

• Social and service-minded
• Professional and presentable
• Structured and organized
• Independent and confident in your skills
• Clear and precise in your communication
• Positive, engaged, and with the right mindset for retail – preferably with experience from the luxury segment

Here, the right attitude is valued just as highly as technical skills.

What we offer
As a consultant at Eccera, you will receive a secure employment and gain valuable work experience on assignments with our clients. You will get the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills to the right assignments as you advance. Your consultant manager will support you in your development, where you will continuously gain new experiences and knowledge. An excellent opportunity to build your career.