IT Support Staff at EttIT

EttIT is a joint municipal IT operations organization currently serving five municipalities: Bjuv, Klippan, Perstorp, Åstorp, and Örkelljunga. EttIT is part of the organizational structure of Klippan municipality, and our office is located in the center of Klippan. The departments share a common responsibility for the whole but with different focuses and responsibilities.

In Klippan municipality, we are motivated by development and aim to get a little better every day. Here, everyone has the opportunity to make a difference - both for each other and for all those in our operations.

All ideas are welcome here, and there is room for you to be creative and brave in your own way. We trust each other and create together. This way, we find joy in our work.

In Klippan, our values and directions "Wanting each other's success", "Daring to stand out", and "Fun at work" guide us in our work.

Do you want to join us? Become one of us in Klippan!

JOB RESPONSIBILITIES

If you want to help deliver the best service while supporting the municipality's employees, we would love for you to reach out. It is important to us that you are technically interested and passionate about providing users with the best support.

The work primarily involves providing service, support, and assistance in IT matters to the municipalities' operations via phone and email. Together with your colleagues at EttIT, you are responsible for providing our users, namely municipal employees and elected officials in five municipalities, with the best possible IT support. The main focus is on the support function, and you will assist users with issues related to hardware, applications in Office, and Windows.

You will:

• Provide technical support and troubleshooting for users via phone, email, and remote support tools.
• Manage incoming cases to the service desk, register and categorize them, and follow up to ensure quick and effective resolution.
• Install, configure, and maintain hardware and software for users.
• Maintain a knowledge base with frequently asked questions and answers.

The position is a permanent employment, and we hope you can start as soon as possible. A probationary period may be applicable depending on previous experience.

QUALIFICATIONS

We prefer that you have some form of IT education, either at the high school or post-secondary level, and/or that you have worked a couple of years in IT support. You have a strong interest in IT, drive, and a desire to develop. You possess good social skills and do not settle for just solving the problem; you want to do it with the best service possible. You have good knowledge of the Swedish language in both speech and writing.

• Strong technical skills and the ability to solve problems for users at various levels.
• Experience working in a service desk or similar support environment.
• Excellent communication skills and the ability to explain technical concepts in a simple way.
• Knowledge of Microsoft Entra, Intune.
• Ability to work independently and prioritize tasks effectively.
• Certifications in IT support and service desk are advantageous.

A valid driver's license is a requirement.

OTHER

To ensure the quality of our recruitment process, we work with a competency-based recruitment tool. We will review applications on an ongoing basis and may invite candidates for interviews and fill the position before the application period has ended. When applying, please only attach your CV and relevant certificates. You may also be asked to answer a number of questions that are part of our selection assessment.

We do not use cover letters in our recruitment process.

Union representatives can be reached through the municipality's customer service at 0435-280 00.

We ask that you attach certificates relevant to the position in your digital application. If you are called for an interview, you should also be able to present a valid driver's license for the relevant service vehicle, if this is a requirement for the position.

To work with us, you must show a valid passport, national ID card, or personal certificate along with identification at the job interview. If you are a citizen of a country outside the EU/EES or Switzerland, you also need to bring a work permit.

We are looking for someone who has the competence to contribute to our operations regardless of gender, age, ethnic background, religion or belief, sexual orientation, or disability.

We apply individual and equitable salary setting based on experience, competence, and market conditions.

For everyone's comfort, our working hours are smoke-free.