Are you a driven person looking to work in a complex environment?

Are you a driven person who wants to work in a complex environment with a socially important function at the forefront of technology? Here, there are great opportunities for you to develop both in depth and breadth within one or more areas.

We create opportunities and conditions – the rest is up to you and the team. Join us in making society possible!

About the job

The Swedish Tax Agency is now entering a new phase of building and innovation as we will deliver IT services and IT operations to more government agencies. We are therefore scaling up and strengthening our teams with new employees who want to work with the delivery of these services to Sweden's authorities.

The culture at the Swedish Tax Agency is characterized by an agile working method with a high ceiling and an open dialogue for change and development. You are part of the unit of the Swedish Tax Agency's technical service unit (STT) with about 500 employees. We are responsible for development, maintenance, and operations, delivering services within infrastructure, platforms, and IT workplaces to several authorities.

You belong to a team that delivers the collaboration platform; SharePoint, Exchange, Teams, Outlook, etc. We have recently rolled out M365 and the hybrid environment that will develop into a hybrid, multi-tenant environment as we begin to deliver to more authorities.

You will work with technical support within second and third line issues where you have an important role. The tasks are varied, including incident management, troubleshooting, operational support, and ongoing maintenance. You are an active part of projects, contribute to improvement work, and help automate recurring tasks, among other things using PowerShell. In addition, you will participate in knowledge transfer by developing and maintaining documentation in the form of instructions and guides, as well as conducting training sessions.

You also support the agency's Service Desk (first line) by contributing to knowledge transfer and supporting routines and processes. Finally, you are involved in managing and further developing the team's processes, ensuring stable and secure operations, and providing statistical data as needed.

Thanks to being a large IT organization, we can offer good opportunities for internal mobility. It is important for us that you have a balance between work and leisure, and we offer, among other things, flexible working hours and the opportunity to work partially from home. You will receive a wellness hour each week and wellness benefits.

The IT department at the Swedish Tax Agency actively works to promote an inclusive workplace characterized by equality and diversity where all employees have equal opportunities to contribute and develop. Read more at Swedish Tax Agency (https://skatteverket.se/omoss/jobbahososs/jobbamedithososs.4.13948c0e18e810bfa0c55ba.html).

You belong to the IT department and the Section for Digital Collaboration located in Sundbyberg. Currently, there are 19 colleagues in the section.

About you

To do a good job and thrive with us at the Swedish Tax Agency, you need to be attentive, think innovatively, and take responsibility. Good judgment and understanding of legal security and safety are important in the work. You should also adhere to our employee policy (https://skatteverket.se/medarbetarpolicy).

In this job, you should:

• have good collaboration skills, be helpful, and have a good attitude
• have the ability and willingness to learn new things, be flexible and open to change
• have good problem-solving skills, see patterns, and be able to make delimitations
• be goal-oriented and contribute to achieving the purpose of the operations
• have a structured working method and good delivery capacity
• express yourself well in speech and writing in Swedish.

You should also have:

• current and relevant work experience in technical support (incidents, troubleshooting, and problem-solving) within Outlook/Exchange, Teams, Skype, OneNote, and SharePoint
• current and relevant experience of Microsoft 365 and hybrid environments in larger organizations
• current and relevant experience of Windows 11 in larger environments
• current and relevant work experience in scripting/automation using PowerShell
• current and relevant work experience in handling cases in ServiceNow
• work experience in creating statistical panels in e.g., ServiceNow and producing statistics on cases, phone calls, and chats
• current and relevant work experience in using and understanding Active Directory and Microsoft Entra
• work experience in working according to both ITIL and SAFe
• current experience of Jira and Confluence

It is desirable that you have:

• current and relevant work experience within Windows Server
• experience in conducting user training and writing/maintaining user manuals
• experience working in the public sector

Good to know

The employment is permanent and may begin with a six-month probationary period.

Employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. For some of our tasks in the security class, Swedish citizenship is required.

At Swedish Tax Agency (https://skatteverket.se/jobb), you can read about our socially supportive role, the benefits of working with us, and how to apply for our jobs.

When you apply, please attach your CV. We do not use cover letters in our recruitment, so please do not include one in your application.

Welcome with your application!

The Swedish Tax Agency has a socially supportive role. Our work affects all individuals and businesses, and through our mission, we contribute to a well-functioning society. Our development is customer-driven, and we collaborate with others to create effective solutions. Together, we make society possible.