Vacant job

We are looking for a Senior IT Support Specialist for an organization in Borås. The start date is in February, with an initial 11-month temporary assignment.

Background of the assignment The Service Desk receives and manages support requests via phone, chat, or service portal when someone in the organization needs help with, for example, computers, system logins, software, or technical issues. The Service Desk is often the first point of contact for IT support and can also guide further to specialist teams for more complex cases.

Assignment description The role involves receiving cases via phone, chat, and service portal, troubleshooting problems, guiding users, and ensuring that the business can continue to operate without interruption. The employee has good communication skills, a calm demeanor, and a desire to create a positive experience in every contact.

The ability to quickly analyze and resolve common IT problems related to, for example, logins, networks, clients, and business systems. You have good knowledge of Windows environments, O365, client management, mobile IT, access management, and ticketing systems. You can explain technical issues in an easily understandable way, create security for the user, and provide a professional response in all channels (phone, chat, portal). You take initiative, seek root causes, and drive cases to completion, even if collaboration with other support functions is required.

Requirements:

• Relevant post-secondary education in IT, technology, or another equivalent field.

• Alternatively, several years of documented work experience in technical support or a similar role.

• Experience working in a technical support function over the phone, preferably in first line or second line.

• Good ability to communicate calmly, clearly, and professionally with users and customers.

• Very good ability to express yourself well in both spoken and written English.

Meritorious: Experience working in larger organizations, preferably in the public sector with a focus on healthcare services.

This is a 100% consulting assignment via Incluso in Borås. The start date is in February, with an initial 11-month temporary assignment, with the possibility of extension thereafter. This assignment is 100% on-site in Borås. Please apply with your CV and motivation via the link below. We present candidates continuously.

The responsible recruiter at Incluso is Emma Hörnsten.