Team Coach in IT Support – Gothenburg

Are you passionate about IT, service, and leadership? Are you looking for an exciting assignment in the IT industry with immediate start? Akkodis Gothenburg is now seeking a team coach for an assignment with one of our largest clients. The role is fully located on-site at the client in Gothenburg.

About the Role

The role is based in Gothenburg where you will work in an open office environment alongside the entire team. The team handles incoming cases via phone, chat, and email.

The cases involve:

• User and password management
• Microsoft Office
• Windows environments
• VPN
• Active Directory
• Other IT-related issues

You will receive thorough onboarding and training during the first weeks, ensuring you are well-prepared for the role. After that, you will also have access to the client's Knowledge Base for support in your daily work.

As a Team Coach, you will:

• Ensure that the daily work flows efficiently
• Delegate and prioritize tasks within the team
• Support the team by taking over or assisting with more complex support cases
• Be a key person for the team's well-being, group dynamics, and workload
• Be attentive to how team members are feeling and developing

Who are you?

We are looking for someone with a strong interest in IT, problem-solving, and service, as well as a genuine commitment to supporting and leading others. You have excellent skills in Swedish, both spoken and written.

Preferred Qualifications:

• IT-related education (high school or vocational)
• Work experience in IT support, service desk, or a similar role
• Experience in leadership, team management, or coaching roles

As a person, you are service-oriented, pedagogical, stress-resistant, and flexible, with a solution-oriented and responsible approach to work.

We Offer

This is a great opportunity for you who want to develop in IT and leadership. You will gain solid experience in IT support and team management, as well as the chance to help build a new team in an expansive phase. The role offers good development opportunities and long-term career prospects within Akkodis.

Practical Information

Start: Immediate
Scope: Full-time (100%)
Working hours: Weekdays, office hours
Location: Gothenburg

About Akkodis

At Akkodis, we strive to help both our clients and consultants succeed. As a consultant, you are our top priority. We introduce you to our business, our networks, and our clients, and your ideas and feedback are valued.

With us, you will have varied assignments in different industries and technical environments, the opportunity to build a strong professional network, and be covered by collective agreements, insurance, occupational health services, and wellness benefits. To foster better relationships, we regularly organize social activities.

Akkodis is a global player in the IT and engineering consulting market with over 100 offices in Europe and North America and more than 600,000 consultants on assignment every day.

Application

Does this sound interesting? Apply for the position as soon as possible, as selection is ongoing.

You can apply via the form on our website. If you have questions about the position, feel free to contact the responsible consultant manager Rickard Strindeborn at [email protected] (mailto:[email protected]).

We look forward to reading your application!

Keywords: IT support, 1st line, First Line Support, Service desk, Support technician, Windows, Helpdesk, Team coach, Team leader, Team Manager, Technical support, Customer service, Junior support technician, Service Desk Analyst